Senior IT Infrastructure Engineer

The Maine Group; City Of London; On-site; GBP 40,000; Full time

Job summary

A prominent staffing agency is seeking a Senior IT Infrastructure Engineer to deliver vital IT infrastructure services and support in their London office. This role entails managing support tickets, ensuring optimal functioning of systems, and mentoring junior staff. Applicants should have extensive experience with enterprise infrastructure platforms and excellent communication skills. The position offers a contract basis with the potential for permanent placement after 1 year, requiring office attendance five days a week.

Qualifications

• Experience in server and database administration.
• Experienced in IT support services and ticketing.
• Knowledge of networking configuration.

Responsibilities

• Deliver IT infrastructure services to team members.
• Ensure support tickets are managed within agreed timescales.
• Provide advice and training to Connexional Team members.

Skills

Experience supporting enterprise infrastructure platforms

Excellent communicator

Advanced problem-solving skills

Customer service skills

Strong organizational skills

Tools

Windows Server

Active Directory

Office 365

Dell Servers

Job description

Senior IT Infrastructure Engineer

£40,000 per annum

Contract - 1 Year FTC with view to go permanent

Office Based – 5 days per week - London office – nearest stations: Kings Cross / Euston / Russell Square

Key Responsibilities:

• Deliver IT infrastructure services to Connexional Team members and other supported organisations to ensure that Colleagues of the IT team are satisfied with the IT service.
• Ensure that support tickets are managed and dealt with within the agreed timescales, ensuring all systems are functioning optimally and securely. Escalations to the third line support and second line support as needed.
• Determine through liaising with Connexional Team colleagues the need for additional or modified IT services to provide an improved service to the Connexional Team.
• Maintain the security software of laptops, desktops, and tablet computers to prevent unauthorised access and block any threats from installation.
• Create, manage, and administer accounts on Methodist Church related systems to ensure the integrity of Methodist Church systems.
• Document the systems used, new systems installed and systems decommissioned for the Methodist Church.
• Provide advice, guidance, training and documented instructions to all members of the Connexional Team on matters relating to IT, reducing time lost waiting for IT to respond to issues.
• Participate in implementing IT projects as required by the IT Infrastructure Manager and be an active SME participant engaged collaboratively with the IT team.
• Mentor, support and supervise the IT Engineer to enable them to improve their skills, experience, and responsiveness. Assist in managing the endpoint equipment delivery.
• Provide cover for the IT Infrastructure Manager as required to enable the IT team to operate when there are absences or during high workloads.
• Any other duties, appropriate to the grade of the post, as requested by the IT Infrastructure Manager and the Head of IT

What We’re Looking For:

• Experience supporting enterprise infrastructure platforms and software, including but not limited to: Windows Server, Active Directory, Windows 11, Backup, Monitoring/SNMP, SMTP/Exchange, Web Server/IIS, Dell Servers and storage, Printers/Papercut,
• Office 365, MS 365.
• Experience in server administration, database administration and application support.
• Experienced in IT support services and ticketing, as well as laptop and mobile phone support and networking configuration.
• Excellent communicator with the ability to communicate technical issues to all levels
• Advanced problem-solving and troubleshooting skills
• Customer service skills demonstrated through communication, knowledge, attention to detail and ability to get things done
• Strong organisational skills including planning, prioritising, timekeeping and managing busy workloads and ticketing systems working to prioritise.
• Flexible to changing situations and timings