Senior IT Engineer - Hybrid, Travel & 3rd-Line Support

Nextech Group; Oxford; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A total IT solution provider is seeking a Senior IT Engineer to provide high-level 3rd Line support to customers. This role involves troubleshooting customer environments, implementing infrastructure projects, and maintaining client systems such as Active Directory. The position offers a hybrid working model, allowing 1-2 days in the office and includes competitive benefits. Applicants should have a strong background in IT support and excellent customer service skills.

Benefits

Staff bonus scheme

20 days annual holiday

Pension scheme

Ongoing training

Qualifications

• Experience providing 3rd Line support for IT products and services.
• Strong knowledge of Active Directory and infrastructure maintenance.
• Ability to troubleshoot and monitor customer environments.

Responsibilities

• Provide 3rd Line support to customers via telephone, email and remote control.
• Monitor and troubleshoot customer environments using support systems.
• Research, recommend, plan and implement infrastructure system projects.
• Administer and maintain key client infrastructure.

Skills

3rd Line support

Active Directory

Infrastructure project planning

Monitoring systems

Customer service

Job description

A total IT solution provider is seeking a Senior IT Engineer to provide high-level 3rd Line support to customers. This role involves troubleshooting customer environments, implementing infrastructure projects, and maintaining client systems such as Active Directory. The position offers a hybrid working model, allowing 1-2 days in the office and includes competitive benefits. Applicants should have a strong background in IT support and excellent customer service skills.