Senior Infrastructure Engineer

ZipRecruiter; Glasgow; On-site; GBP 35,000 - 55,000; Full time

Job summary

A market-leading provider in Glasgow seeks a talented IT Infrastructure Engineer to join their growing IT centre of excellence. You will work on technical support and various infrastructure projects, ensuring high-level stakeholder representation while maintaining service delivery standards.

Qualifications

• Experience in providing 3rd line technical support.
• In-depth experience with telephony systems like Avaya and Cisco.
• Solid experience with MS Windows Server.

Responsibilities

• Providing 3rd line technical support across IT Infrastructure.
• Troubleshooting issues within the company's infrastructure services.
• Involved in Infrastructure projects and operational improvements.

Skills

Networking

Server platforms

Storage

Security

Load balancing

Azure AD

End Point Security

Virtualization

Job description

Job Description

Are you an experienced IT Infrastructure Engineer ?

Have you provided 3rd line technical support ?

Would you like to work for a company who are continuing to grow their IT centre of excellence in Glasgow ?

If so I have a fantastic role for you with my client who is a market leading provider of outsourced contact center services and software solutions for several of the world’s most successful brands.

Responsibilities include:

• Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies
• You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure services ensuring you work within agreed SLA's within an ITIL environment.
• You will be involved in a variety of Infrastructure projects spanning from day-to-day operational improvements to new service delivery solutions.
• You will be a seasoned Infrastructure professional with in-depth experience across a range of infrastructure platforms and understand telephony systems, eg . Avaya, Cisco, Genesys
• Alongside an extensive technical knowledge, you will have experience of working with a variety of high-level stakeholders to represent the Infrastructure function at Group level and will contribute to overall IT strategy.

Required skills:

• Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), , Security (Encryption, PKI), load balancing.
• Experience of administration and troubleshooting within Office 365, Azure AD, Entra, End Point Security, AVD
• Experience managing infrastructure estates using configuration management and application management & monitoring tools.
• Experience migrating workloads to cloud platforms.
• Solid Experience with MS Windows Server- configuration and support.
• Excellent Virtualisation skills - VMware vSphere and Hyper-V, Remote desktop.
• Exposure to telephony systems is requires including Avaya, Cisco , Genesys etc

For more information get in touch asap on 0141 5668922