Senior ICT Technician — Education IT Leader

turn IT on; High Wycombe; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading educational technology provider in High Wycombe is seeking a Senior ICT Consultant to support primary schools. Ideal candidates will have a solid IT background, 2-3 years experience in a relevant role, and strong customer service skills. Responsibilities include handling technical issues, mentoring support roles, and maintaining communication with school management. The position offers a salary between £30,000 - £35,000 and various benefits, including a pension scheme and employee assistance programs.

Benefits

Pension scheme

Electric / hybrid car scheme

Cycle scheme

Eye care voucher scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Benefits & Wellbeing Hub with discounts

Qualifications

• At least 2-3 years experience in a Senior ICT Technician or 2nd/3rd support role.
• Self-driven and enthusiastic about providing exceptional customer service.
• Strong communication and organizational skills.

Responsibilities

• Handle 2nd/3rd line issues and respond to ICT emergencies.
• Resolve and manage technical issues in schools.
• Provide internal network support.
• Mentor 1st/2nd support roles.

Skills

Windows Server

Active Directory

Microsoft Operating Systems

Virtualisation Technologies - particularly HyperV

Cloud Technologies - Office365 / Azure

Customer service

Flexible and adaptable

Planning and organizing

Job description

A leading educational technology provider in High Wycombe is seeking a Senior ICT Consultant to support primary schools. Ideal candidates will have a solid IT background, 2-3 years experience in a relevant role, and strong customer service skills. Responsibilities include handling technical issues, mentoring support roles, and maintaining communication with school management. The position offers a salary between £30,000 - £35,000 and various benefits, including a pension scheme and employee assistance programs.