Senior HR Advisor

Greystar Worldwide, LLC; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading global real estate platform is looking for a Senior HR Advisor in Greater London. The role focuses on providing expert support across the employee lifecycle, particularly in employee relations for UK & Ireland Property Operations. Candidates should have a strong background in HR advisory work, with skills in managing complex HR issues and knowledge of relevant labor laws. This position offers the opportunity to improve HR processes and support the growth of a positive workplace culture.

Qualifications

• Experience in managing high volume and complex employee relations cases.
• Able to demonstrate solid practical experience performing successfully in an HR advisor role.
• Good knowledge of UK & IE labour law.

Responsibilities

• Act as the primary ER lead for UK & I, providing authoritative guidance on ER matters.
• Provide second-line support, coaching managers through difficult conversations.
• Lead on the continuous improvement of HR processes.

Skills

Excellent communication

Ability to manage complex cases

Attention to detail

Customer service orientation

Education

Bachelor or Master’s degree in HR

CIPD Level 5 or equivalent

Tools

HRIS systems

Payroll systems (Workday, Dayforce)

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

The Senior HR Advisor will act as a trusted HR partner to UK & Ireland Property Operations, providing expert support across the full employee lifecycle with a primary focus on Employee Relations. The role leads on complex and high‑volume ER casework across Student and Multifamily operations, ensuring consistent, legally compliant and people centred outcomes. There will be a requirement to support the Corporate Operations from time to time.

Job Description

Key Responsibilities

• Act as the primary ER lead for UK & I, providing authoritative guidance on complex, high‑risk and sensitive ER matters, and setting standards for best practice across Student and Multifamily operations.
• Serve as a trusted expert in UK & IE employment law, advising managers and senior stakeholders on risk management, legal implications, and strategic options.
• Provide second‑line, escalation‑level ER support, coaching managers through difficult conversations, investigations and hearings, and ensuring consistent, fair and commercially balanced outcomes.
• Provide coaching, oversight and quality assurance, and assure the full lifecycle of ER cases handled by the HR Advisor, ensuring documentation, timelines and recommendations meet high standards.
• Partner closely with HRBPs on restructures, TUPE, mergers & acquisitions, disposals, organisational change and other programmes requiring advanced ER expertise.
• Build strong, influential relationships across Operations, becoming a go‑to advisor for onsite leaders and a driver of positive workplace culture and management capability.
• Identify case trends and work with business partners to share insight to implement strategies to mitigate further risk.

Process Improvement

• Lead on the continuous improvement of HR processes, identifying issues, recommending enhancements, and ensuring process changes are embedded across UK & I operations.
• Take ownership of updating and improving HR policies, ER templates, guidance and toolkits, ensuring they remain legally compliant, practical, and manager‑friendly.

General Administration

• Work with UK & IE, and EU Shared Services teams to ensure compliance with SLAs in delivering a seamless service to team members.
• Respond to employee queries, resolve issues, and communicate outcomes effectively.
• Processing and oversight of monthly payroll changes ensuring accuracy on complex cases (e.g., sick pay, contractual changes, TUPE movements).

General HR Operations Leadership

• Provide leadership, coaching and quality assurance to the EU Shared Services team and HR Advisor, ensuring work is accurate, timely and aligned with Greystar standards.
• Draft, review and quality check HR documents involving elevated risk or sensitivity (e.g., disciplinary outcomes, settlement documentation inputs, complex contract variations).
• Maintain high standards of compliance, reporting and audit readiness across all HR related record keeping.
• Monitor HR activity trends (ER themes, absence patterns, turnover drivers) and proactively upscale insights to the HRBP(s).

Knowledge & Qualifications

• Excellent communication both verbally and in writing.
• Bachelor or Master’s degree in HR, CIPD Level 5 or equivalent experience.
• HR advisory experience, ideally in a multicultural, international, fast‑paced matrix environment.
• Good knowledge of UK & IE labour law, rules & regulations.

Experience & Skills

• Essential
  • Able to demonstrate solid practical experience performing successfully in an HR advisor role, developing and applying HR policies and processes.
  • Experience in managing high volume and complex employee relations cases.
  • A proven track record in working with payroll and recruitment teams.
  • Previous experience in supporting change management.
  • Proficient in managing multiple projects and priorities, and possessing detail orientation to produce and manage accurate files, documents and sensitive data.
  • Demonstrates a passion for customer service and a flexible approach to working supportively with others.
  • Ability to show good judgement under pressure and to work in a fast‑paced environment while demonstrating a positive attitude.
• Desirable
  • Experience with HRIS and Payroll systems (Workday and Dayforce is a plus).
  • Experience and knowledge of Irish employment law.
  • Experience of working with a similar employee demographic such as in property management, retail, hospitality, or similar.