Senior Healthcare Support Worker

York and Scarborough Teaching Hospitals NHS Foundation Trust; York and North Yorkshire; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS organization in York is seeking a Senior Healthcare Support Worker to provide high-quality and compassionate care in emergency and acute settings. Candidates should have at least one year of experience in healthcare support, the ability to communicate effectively with patients, and commitment to patient dignity and independence. This role offers a supportive environment with professional growth opportunities and includes a range of staff benefits such as NHS pension and paid leave.

Benefits

NHS Pension Scheme

27 to 33 days holiday

Generous relocation package

Learning and development opportunities

Employee Assistance Programme

Qualifications

• 1 year of previous experience in a Health Care Support Worker role.
• Completion of the Skills for Health Care Certificate or equivalent.
• Numeracy/literacy skills to Level 1 (GCSE Grade 2-3, D-F or equivalent).

Responsibilities

• Assist in the assessment and triage of patients across ED, AMU, MSD, and AMB.
• Monitor and record vital signs, escalating concerns appropriately.
• Support patients with personal care, including hygiene and nutrition.

Skills

Communication skills

Ability to record patient observations

Training willingness

Education

Health Care Support Worker role experience

Skills for Health Care Certificate or equivalent

Numeracy/literacy skills to Level 1

Job description

Senior Healthcare Support Worker

York and Scarborough Teaching Hospitals NHS Foundation Trust

The closing date is 04 January 2026

This role offers a unique chance to deliver high-quality, compassionate care across key departments: Ambulatory Care (AMB), Acute Medical Unit (AMU), Medical Same Day Emergency Care (MSD), and the Emergency Department (ED) – all vital to the Trust's urgent and emergency care pathway.

You will work in fast‑paced, clinically diverse settings, supporting patients with acute conditions. Duties include assisting triage and emergency interventions in ED, short‑stay assessments in AMU, and facilitating efficient care in MSD and AMB for same‑day diagnostics and procedures.

You will need strong clinical awareness, adaptability, and commitment to excellence. Responsibilities include collaborating with multidisciplinary teams, contributing to care planning, maintaining accurate documentation, and mentoring junior staff to foster learning and improvement.

You will uphold the Trust's values: Caring – kindness, compassion, respect; Accountable – responsibility, professionalism, safe care; Respectful – valuing diversity and dignity; Engaging – open communication and teamwork.

This position offers a stimulating, supportive environment with opportunities for professional growth and exposure to varied clinical presentations.

Main duties of the job

As a Senior Healthcare Support Worker within the Acute and Emergency Floor, you will play a vital role in delivering high-quality, compassionate care across several urgent care settings. A significant proportion of patients in these departments are older adults, often presenting with complex medical, cognitive, and social needs.

Your role is essential in ensuring that elderly patients receive dignified, person‑centred care that promotes safety, comfort, and independence.

Your role will include but is not limited to:

• Assist in the assessment and triage of patients across ED, AMU, MSD, and AMB
• Monitor and record vital signs, escalating concerns appropriately
• Support patients with personal care, including hygiene, nutrition, mobility, and toileting
• Assist with clinical procedures such as ECGs, phlebotomy, and wound care under supervision
• Provide tailored support to older adults, recognising the impact of frailty, dementia, delirium, and sensory impairments
• Falls prevention
• Offer reassurance and emotional support to patients experiencing confusion, anxiety, or distress
• Assist with feeding and hydration, particularly for patients with swallowing difficulties or cognitive decline
• Liaise with families and carers to understand individual needs and preferences
• Recognise and report signs of deterioration, safeguarding concerns, or unmet needs
• Communicate clearly and compassionately with patients, families, and the MDT
• Participate in handovers and team briefings

Benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard‑to‑fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust’s dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualifications

• 1 Year previous experience in a Health Care Support Worker Role
• Completion of the Skills for Health Care Certificate (or equivalent).
• Numeracy/literacy skills to Level 1 (GCSE Grade 2-3, D-F or equivalent)

Skills

• Ability to communicate health related information in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.

Clinical Skills

• Competent to record and elevate patient observations, undertake venepuncture, and to be trained in cannulation.
• Willing to undergo further training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

£24,937 to £26,598 a year per annum/pro rata