Senior Healthcare Assistant, A&E

NHS; Redditch; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional healthcare provider in Redditch is seeking a Health Care Assistant to provide compassionate care to patients. In this pivotal role, you'll assist registered nurses with tasks including washing, dressing, and feeding patients, while also maintaining hygiene and safety in the ward. The ideal candidate will have a basic education in Maths and English and experience in a healthcare setting. This full-time, permanent position offers flexible working patterns and competitive pay.

Qualifications

• Basic education including Maths and English.
• Experience in a patient care or customer-facing environment is essential.

Responsibilities

• Assist with washing and dressing patients and serving meals.
• Undertake venepuncture, cannulation, and monitoring vital signs.
• Maintain cleanliness and safety of the ward/department.

Skills

Basic IT knowledge/skills

Experience in patient care

Education

Basic standard of education including Maths and English

Care certificate course or equivalent

Job description

Job summary

This key role is central to delivering high quality patient care with compassion. The care you provide will make a real difference to patients and their carers and relatives.

In addition to all of the benefits you would expect working for a national NHS Employer, we will also provide you with an extensive induction and on‑going development to support you in achieving your career ambitions. We have our own professional development team within the Emergency department which is committed to provide ongoing training throughout your career in the Emergency Department.

Main duties of the job

Your role as a Health Care Assistant (HCA) is to work alongside a registered nurse as part of the ward or department team to provide care to patients.

The types of duties include: washing and dressing patients, serving patients meals, assisting with feeding patients when necessary, helping people to mobilise, assisting patients with toileting, bed‑making, generally assisting with patients' overall comfort, monitoring patients' conditions by taking temperatures, pulse, respirations and weight.

Acting with compassion you will put patients at the centre of all you do.

You will communicate effectively with patients and their carers.

This role will require you to work variable hours on a rota including nights and weekends.

You will show courage by embracing new ways of working and doing the right thing for the people you care for, including speaking up when you have concerns.

You will assist with the cleaning and stocking within the Emergency Department.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient‑centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision – working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation – this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Details

Date posted: 19 December 2025

Reference number: C9365-25-1108

Job location: The Alexandra Hospital, Woodrow Drive, Redditch, Worcestershire, B98 7UB

Pay and contract

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year

Contract: Permanent

Working pattern: Flexible working

Job responsibilities

You will assist with washing and dressing patients, using hoists as appropriate; serving meals and feeding patients, including reporting on their intake and recording on charts; toileting and escorting patients to and from the lavatory; recording outputs where necessary.

You will assist the qualified nurses with NEWS 2 vital sign monitoring and escalated appropriately.

You will undertake venepuncture, cannulation, blood glucose and ECG training to assist with registered nurses.

You will work within the minor injuries unit and assist with minor dressings, eye wash‑outs and applying plaster of Paris to fractures.

You will assist with patients mobilisation, ensuring a safe environment and using appropriate techniques.

You will make beds and help to keep the ward/department clean, tidy and safe.

You will communicate with patients and their relatives with care and compassion and ensure patients are kept comfortable and receive personalised care.

You will be involved in patient booking and admission, introducing patients to the ward/department area as directed by registered nurse; record and safeguard patients' property and valuables; prepare and support patients undergoing treatment and/or investigation, maintaining privacy and dignity at all times; safeguard vulnerable adults.

You will complete all mandatory training required for your role and continuously maintain your compliance at 95 % or above; report to the nurse in charge of the ward/department matters of concern relating to patients and the ward/department environment; undertake duties outside your working area (e.g. delivery and collection) to assist in maintaining good communication; ensure the privacy and dignity of patients are met at all times; be adaptable and flexible to working in various areas of the department or ward as required.

Person specification – qualifications

Essential:

• Basic standard of education including Maths and English; experience of working in a patient care setting or customer‑facing environment; Care certificate course or equivalent.

Desirable:

• Basic IT knowledge/skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Worcestershire Acute Hospitals NHS Trust

Address: The Alexandra Hospital, Woodrow Drive, Redditch, Worcestershire, B98 7UB

Website: https://www.worcsacute.nhs.uk/