Senior Freight Operations Lead (Road/Sea/Air) – UK & EU

Relay Consultancy; Willenhall; On-site; GBP 35,000 - 40,000; Full time

Job summary

A multinational logistics provider in Birmingham is hiring a Senior Operations Coordinator / Team Leader. The ideal candidate will have at least 5 years of Freight Forwarding experience and strong customer service skills. Responsibilities include providing excellent customer service, liaising with clients and overseeing documentation like Bills of Lading. The role offers a competitive salary up to £40,000, a supportive work environment, and opportunities for career development.

Benefits

Competitive salary up to £40,000

23 Days Holiday plus Bank Holidays

Opportunities for career enhancement

Qualifications

• Minimum of 5 years' experience in Freight Forwarding.
• Previous experience in Road, Sea or Airfreight is essential.
• Skills in handling shipments from collection to delivery, including billing and customs clearance.

Responsibilities

• Provide customer service in a friendly and timely manner.
• Liaise with clients and overseas offices to ensure operational excellence.
• Raise important documentation such as Bills of Lading and Invoices.

Skills

Freight Forwarding experience

Communication skills

Customer service skills

Job description

A multinational logistics provider in Birmingham is hiring a Senior Operations Coordinator / Team Leader. The ideal candidate will have at least 5 years of Freight Forwarding experience and strong customer service skills. Responsibilities include providing excellent customer service, liaising with clients and overseeing documentation like Bills of Lading. The role offers a competitive salary up to £40,000, a supportive work environment, and opportunities for career development.