Senior Fraud Operations Leader

Kroo Bank Ltd; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial institution in the United Kingdom is seeking a Senior Financial Crime Manager to lead fraud operations. This role involves managing large teams to ensure high performance aligned with strategic objectives. Responsibilities include overseeing investigation processes, ensuring compliance with fraud regulations, and mentoring team leads. Candidates must possess strong operational experience in fraud management and demonstrate expertise across various fraud typologies. The position plays a vital role in optimising fraud operations and enhancing customer experience.

Qualifications

• Strong fraud operational experience managing investigations required.
• Practical experience with APP reimbursement policy essential.
• Experience in AML management beneficial but not required.

Responsibilities

• Lead and optimise fraud operations teams to meet KPIs.
• Mentor team leads for performance objectives alignment.
• Ensure compliance with fraud regulations.

Skills

Fraud operational management

Team leadership

KPI enforcement

Complex fraud typologies expertise

Compliance with fraud regulations

Job description

A financial institution in the United Kingdom is seeking a Senior Financial Crime Manager to lead fraud operations. This role involves managing large teams to ensure high performance aligned with strategic objectives. Responsibilities include overseeing investigation processes, ensuring compliance with fraud regulations, and mentoring team leads. Candidates must possess strong operational experience in fraud management and demonstrate expertise across various fraud typologies. The position plays a vital role in optimising fraud operations and enhancing customer experience.