Senior Facilities Management Assistant

Hampshire County Council; Winchester; On-site; GBP 25,000 - 27,000; Full time

Job summary

A local government entity in Winchester is seeking a Senior Facilities Management Assistant to support the delivery of meetings and events. The role requires a proactive and customer-focused individual with experience in facilities management. Successful candidates will possess strong communication skills, teamwork abilities, and a willingness to work flexibly, including evenings and weekends when necessary. The ideal candidate will work closely with stakeholders and ensure high standards of customer service throughout various events.

Qualifications

• Experience in a facilities management or similar role.
• Ability to manage multiple tasks and stakeholders effectively.
• Flexibility and availability for additional hours during peak periods.

Responsibilities

• Support the setup and running of meetings and events.
• Collaborate to arrange room layouts and AV equipment setup.
• Act as a concierge for high-profile events and maintain security.

Skills

Customer service orientation

Strong communication skills

Teamwork

Tools

Room booking software

AV equipment

Job description

Senior Facilities Management Assistant

Job Reference: HCC621794
Salary Range: £25,186 - £26,244 per annum
Work Location: Elizabeth II Court, Winchester
Hours per week: 37 (part time hours will be considered)
Contract Type: Permanent
Closing Date: 10 October 2025

Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received

An exciting opportunity has arisen for an organised, hardworking and enthusiastic individual to join our dynamic Events team at Hampshire County Council. The team provide a very diverse support role, with meetings, events and ceremonies taking place across the complex, which boasts over 80 meeting rooms with varying levels of specialist AV equipment. The Events team work closely with staff and external customers to ensure that meetings and events run smoothly and successfully.

The Role:

Are you passionate about delivering exceptional events and creating memorable experiences? We’re looking for a proactive and customer-focused Senior FM Assistant to join our Facilities Management team. This hands-on role blends behind-the-scenes coordination with front-of-house service, ensuring the seamless delivery of meetings, functions, and events across our facilities. Teamwork is an essential requirement of the role, enabling the team to be robust in providing an excellent standard of customer service. You will support each other to achieve common goals as well as individual targets. The team change layouts daily in multiple rooms across the site, set up AV equipment, assist staff booking rooms and manage aspects of the room booking software along with meeting organisers to discuss their requirements for larger events. We also operate webcasting equipment for several internal meetings, so they can be watched live on the internet by interested members of the public.

What you’ll do:

• You will play a key role in supporting the setup and smooth running of a wide variety of meetings and events.
• This includes collaborating with stakeholders to plan and arrange room layouts, providing AV equipment setup and basic technical support, and managing bookings through the in-house room booking system.
• The role also involves acting as a concierge for large meetings and high-profile events, carrying out administrative duties such as attendee sign-in and visitor escorting, and ensuring event security.
• Additionally, they will oversee the webcasting of Council meetings and consistently deliver outstanding customer service at every opportunity.

What we’re looking for:

• We’re looking for someone who is confident, dependable, and experienced in a similar role. You’ll be a strong team player with proven supervisory skills and a genuine commitment to excellent customer service. Your communication skills will help you build positive relationships with a wide range of stakeholders and handle situations professionally and effectively.
• You will have sound IT skills and have a willingness to learn new systems and processes. The role can be very demanding during peak periods, with flexible working necessary along with overtime opportunities in the evenings and at weekends.

We provide a flexible, inclusive, and motivating workplace where your talent is recognised and nurtured. You’ll be part of a supportive environment that encourages you to be your best, with opportunities to grow and develop in your role.

If you’re ready to make a meaningful difference in Hampshire, we’d love to hear from you.

To learn more about the benefits we offer, please explore our Benefits Package.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.