Senior Export Clerk

Cencora; London Borough of Hounslow; On-site; GBP 28,000 - 35,000; Full time

Job summary

A global logistics provider is seeking a Senior Export Clerk for their Night Shift team. This critical position, located in London, involves managing pharmaceutical export operations, including booking air freight and ensuring compliance with regulations. Ideal candidates will have a strong export background, proficiency in air export processes, and excellent communication skills. The role requires 40 hours per week with various shift patterns and offers competitive overtime and benefits.

Benefits

Overtime paid at 1.25% of the hourly rate

Annual bonus scheme of 5%

Pension scheme contribution up to 6%

Private individual healthcare cover

Uniform provided

Usual company benefits package

Qualifications

• Proven experience in export operations, especially with customs.
• Strong computer proficiency with Microsoft Office applications.
• Ability to maintain accurate records and documentation.

Responsibilities

• Manage daily export operations including booking air freight.
• Prepare and submit export declarations accurately.
• Ensure compliance with internal SOPs and guidelines.

Skills

Proven export background ideally with road export / customs experience

Proficiency in air export functions and the Customs Declaration System (CDS)

Strong understanding of air freight tariffs and charges

Excellent interpersonal and computer skills including PowerPoint, Excel, and Word

Fluency in English with strong verbal and written communication skills

Ability to manage multiple tasks independently and work under pressure

Exceptional organisational and time management skills

Job description

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora’s global logistics and storage services marketed through our World Courier business.

Role Summary

We are seeking a highly skilled and experienced Senior Export Clerk to join our Night Shift team within the Exports Department. This role involves 40 hours per week on one of the following shift patterns: Monday-Friday, Tuesday-Saturday, or Sunday-Thursday from 7:00 PM to 3:00 AM with occasional overtime required. The position focuses on managing all aspects of daily export operations for pharmaceutical and temperature‑controlled shipments from job creation through to their arrival at destination. This includes booking air freight, submitting export declarations via CDS processing shipments, preparing shipments for export (labelling and documentation) and liaising with external and internal stakeholders to ensure smooth operations.

Key Responsibilities

• Export Operations
  • Perform all elements of the air export function including booking air freight, creating and submitting export declarations (EU and non‑EU shipments) via CDS / NCTS and preparing shipments for final export (labelling and processing).
  • Prepare and book Airway Bills ensuring flight details are accurate.
  • Process specialist exports through government‑regulated bodies such as The Home Office CITES DEFRA The Chamber of Commerce and HMRC.
• Systems and Communication
  • Operate and utilise internal and external IT systems including Transport Management System (TMS) FileBound JetStream Op‑STAR and SharePoint.
  • Maintain external communication with service providers and internal communication across the World Courier network and UK departments.
  • Monitor and respond to A / S messages and prepare post‑flight and internal TMS reports.
• Documentation and Compliance
  • Ensure strict adherence to internal procedures including SOPs and Ops memos for export operations.
  • Verify dangerous goods notes and freight charges applied to shipments.
  • Support customs entries and declarations through CDS.
• Warehouse Support
  • Assist with shipment handling including loading / unloading freight, dry ice replenishment, gel pack replacement, marking and labelling.
  • Exposure to active unit handling and forklift operations (training provided if necessary).
• Team Collaboration
  • Provide guidance to junior staff and support senior staff as required.
  • Work collaboratively within the team to meet deadlines and ensure operational efficiency.

Skills and Experience

• Essential
  • Proven export background ideally with road export / customs experience.
  • Proficiency in air export functions and the Customs Declaration System (CDS).
  • Strong understanding of air freight tariffs, charges and customer service.
  • Excellent interpersonal and computer skills including proficiency in PowerPoint, Excel and Word.
  • Fluency in English with strong verbal and written communication skills.
  • Ability to manage multiple tasks independently, work under pressure and meet deadlines.
  • Exceptional organisational and time‑management skills.
• Desirable
  • Experience with active unit handling.
  • Forklift training.
  • Dangerous Goods by Air qualification.
  • X‑ray / ETD / EDD training.
  • Background in pharma or temperature‑controlled shipments.

Personal Attributes

• Dependable, reliable and trustworthy.
• Self‑motivated with a positive disposition.
• Team player who can work independently and remains calm under pressure.
• Flexible attitude with strong attention to detail.
• Friendly and polite with the ability to prioritise workload effectively.

Benefits

• Overtime paid at 1.25% of the hourly rate.
• Annual bonus scheme of 5%.
• Pension scheme contribution up to 6%.
• Private individual healthcare cover.
• Uniform provided.
• Usual company benefits package.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned.