Senior Enterprise EUC & IT Operations Engineer

CENTERPRISE INTERNATIONAL LIMITED; Caerphilly; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading ICT solutions provider is seeking a Senior Workplace Operations Engineer in Caerphilly. The role involves providing expert support and managing escalations for managed service customers. Candidates should have extensive experience in enterprise EUC environments and strong problem-solving skills. Benefits include a competitive salary, 25-28 days holiday, and a hybrid working arrangement. This position requires engagement with various technologies like Microsoft 365 and virtualisation solutions.

Benefits

25 days holiday entitlement

Holiday Purchase Scheme

Pension scheme

Hybrid working arrangement

Private Medical Insurance

Qualifications

• Proven experience working as a senior engineer within an MSP environment.
• Strong communication skills to work effectively with clients and teams.
• Familiarity with ITIL framework and structured support environment.

Responsibilities

• Deliver 3rd line technical support for EUC-related incidents.
• Manage and optimise enterprise EUC environments.
• Collaborate on EUC transformation initiatives.

Skills

Problem-solving skills

Communication skills

Experience in an MSP environment

Expert knowledge of Windows 10/11

PowerShell scripting

Education

ITIL v3/4 Foundation

Tools

Microsoft 365

Proxmox

VMware

Veeam

Job description

A leading ICT solutions provider is seeking a Senior Workplace Operations Engineer in Caerphilly. The role involves providing expert support and managing escalations for managed service customers. Candidates should have extensive experience in enterprise EUC environments and strong problem-solving skills. Benefits include a competitive salary, 25-28 days holiday, and a hybrid working arrangement. This position requires engagement with various technologies like Microsoft 365 and virtualisation solutions.