Senior Enterprise CSM: Growth & Renewals

Board Intelligence; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A technology and advisory firm in Greater London is seeking a Senior Customer Success Manager. This role will manage a portfolio of Enterprise clients, ensuring high product adoption and retention rates. The ideal candidate should have a strong background in B2B SaaS customer success, exceptional relationship-building skills, and proficiency with customer success platforms. This position offers a supportive culture and various benefits including health insurance and a pension scheme.

Benefits

Private Pension Scheme

BUPA Health and Dental insurance

Group life assurance

26 holiday days per year

Cycle to work scheme

Employee Assistance Program

Eyecare and Flu Jab vouchers

Qualifications

• Proven experience in managing Enterprise accounts with high retention rates.
• Strong negotiation skills for contract renewals with senior leaders.
• Ability to interpret customer engagement metrics and identify opportunities.

Responsibilities

• Manage a portfolio of Enterprise accounts, acting as a trusted advisor.
• Oversee the renewal process, focusing on retaining clients.
• Drive product adoption, maintaining high customer engagement.

Skills

Customer Success experience in B2B SaaS

Analytical skills

Relationship-building

Proactive time management

Strategic account management

Tools

Planhat

Pendo

Job description

A technology and advisory firm in Greater London is seeking a Senior Customer Success Manager. This role will manage a portfolio of Enterprise clients, ensuring high product adoption and retention rates. The ideal candidate should have a strong background in B2B SaaS customer success, exceptional relationship-building skills, and proficiency with customer success platforms. This position offers a supportive culture and various benefits including health insurance and a pension scheme.