Senior Engagement Manager

Dexian Europe; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading software development firm is seeking a Senior Engagement Manager who will oversee project delivery and lead cross-functional teams. This remote role within the UK offers an opportunity to apply your deep experience in AI integration and project management, while ensuring customer satisfaction and managing project governance. With a focus on driving complex initiatives and mentoring teams, candidates should have over 8 years of experience, particularly with ServiceNow. Occasional travel may be required for project kick-offs.

Qualifications

• 8+ years of progressive experience in a professional services organization.
• Several years of ServiceNow experience, ideally with certifications.
• Proven ability to manage workflow implementation and business transformation.

Responsibilities

• Oversee project delivery ensuring timelines and budgets are met.
• Lead cross-functional teams for complex engagements.
• Serve as primary point of contact for customer satisfaction.
• Manage project governance including risk and scope changes.

Skills

Integrating AI into processes

Project management

Analytical problem-solving

ServiceNow experience

Creativity in project execution

Tools

ServiceNow

Job description

Job Overview

We seek a Senior Engagement Manager to join our world-class client, one of the leading and most advanced Software Development companies.

Job Details

• Work Location: Remote within the UK (Occasional visits to offices in Staines or London are optional. Some travel may be required during project kick-offs.)
• Employment Type: Temporary Placement (via us – Dexian) – Temporary Agency Worker Employment Contract
• Duration: 12–18 months (high potential for extension, depending on project scope).
• Hours per Week: 40 (Full-time).

Responsibilities

• Oversee end-to-end project delivery, ensuring solutions are delivered on-time, on-budget, and aligned to the defined scope.
• Lead cross-functional delivery teams throughout large or complex engagements, often in collaboration with a services partner.
• Serve as the primary customer contact, owning customer satisfaction as a key performance indicator.
• Manage project governance including timelines, risk, scope changes, budget, reporting, and stakeholder communication.
• Work closely with the Sales and Customer Outcomes teams to ensure a smooth handover and seamless delivery execution.
• Lead and coordinate discovery phases, key workshops, knowledge transfer, and resource planning.
• Apply ServiceNow’s Now Create methodology and Agile delivery practices to promote successful outcomes and long-term customer value.
• Identify delivery risks, deviations, or gaps and take proactive measures to resolve challenges.
• Mentor and guide internal resources and partner teams to drive delivery excellence.
• Support customer engagement across UK & Ireland (EMEA projects may occur occasionally).

Required Skills and Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services organization.
• Several years of ServiceNow experience.
• Experience in managing the implementation of workflow or business transformation solutions.
• Success driving complex issues through analysis and resolution.
• Creativity with comfort running projects independently.
• ServiceNow certifications in aligned workflows are beneficial but not essential.
• Willingness to travel when required.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.