Senior Engagement Manager

Vodafone; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading telecommunications company is seeking a candidate to manage partnerships and drive consumer business development. The role demands telecom commercial experience and leadership in complex, transformative programs. Responsibilities include building relationships with partner CBU directors and leading high-impact projects. Candidates should possess strong analytical skills and a Master's degree in business. This position offers an opportunity to make a significant impact in the telecom industry, focusing on strategic growth and partnership engagements.

Qualifications

• Experience managing complex, high impact engagements.
• Strong communication skills with CXO audiences.
• Ability to negotiate and manage stakeholder expectations.

Responsibilities

• Develop and present strategic documents for partner operators.
• Lead projects ensuring delivery to time and budget.
• Build and maintain trusted partnerships with CBU directors.

Skills

Telecoms consumer commercial experience

Strong analytical skills

Strong commercial awareness

Excellent interpersonal skills

Strong communicator and storyteller

Senior stakeholder management skills

Education

Master’s degree in business administration, economics or STEM

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

This role is in the Partner Markets consumer function, which works with Partner Operators to develop their consumer businesses, growing top‑line revenue, profitability and customer satisfaction.

This role leads our complex, transformative and high‑impact digital, segment marketing, pricing and customer value management programs across our Partners. This role also ensures that all consumer initiatives are delivering impact at our partners and that we build trusted partnership with the CBU directors and their direct reports.

It ensures that we successfully apply for impact in our engagements Vodafone’s unique value propositions: the knowledge and experience of Partner Markets, Group Functions and OpCo experts, the blueprints, best practices and shared services of the Vodafone network. It’s an extremely wide‑ranging role, which requires both breadth and depth of consumer commercial, segment marketing and CVM experience, strategic mindset, ability to communicate effectively with C‑level executives, strong collaboration, and pragmatic application of resources, skills and experience.

Key accountabilities and decision ownership

• Building trusted partnerships with C- and D-level
• Owning the relationship with the CBU directors of selected partner operators
• Leading regular exchanges with partners to understand their challenges and new opportunities and support them in problem solving
• Demonstrating thought leadership in the consumer areas

Opportunity identification and sizing

• Develop and present a strategic document summarising our recommendations across all consumer topics and present/discuss it on ExCo level

Impact delivery

• You will be accountable for impact delivery with our programs, typically >
• Negotiate projects, statements of work and value measurement KPIs with Partners, typically at CxO level.
• Secure Group commercial, VOIS and occasionally 3rd party resources for individual delivery activities – you will be leading the project teams
• Deliver projects to time, cost, EBITDA impact and Partner satisfaction (measured by our proprietary Partner satisfaction metrics).
• Ensure the engagements are incepted and executed through the partner market framework.

10m EUR per program per partner operator

Who you are

• Telecoms consumer commercial experience in-market or as an engagement manager / principal in top‑tier management consulting
• Strong commercial awareness
• Strong analytical skills
• Strategic mindset
• Excellent interpersonal skills, confident with CXO audiences.
• Strong communicator and storyteller
• Senior stakeholder management skills
• Ability to deliver complex, high impact engagements in a multi‑stakeholder environment
• Telecoms consumer commercial experience in-market (ideally segment management or CVM lead) or as an engagement manager / principal in top‑tier management consulting with substantial experience in transformative consumer programs
• Master’s degree in business administration, economics or STEM