Senior Discharge Coordinator - South Bristol

Sirona care & health CIC; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health service provider in the UK is looking for a Discharge Coordinator to support patient flow in rehabilitation units. This role involves proactive discharge planning, coordinating with multidisciplinary teams, and managing inquiries related to discharge. Ideal candidates are skilled in data management, have experience in clinical settings, and possess an NVQ level 3 or equivalent qualification. Join us to make a meaningful impact in healthcare while enjoying full NHS benefits and a supportive work environment.

Benefits

Agenda for Change Salary

NHS benefits

27+ days' annual leave

Participation in NHS Pension Scheme

Qualifications

• Proactive approach to discharge planning from admission.
• Strong communication skills with patients and families.
• Ability to manage concerns or barriers to discharge.

Responsibilities

• Lead early conversations with patients and families.
• Coordinate communication across multidisciplinary teams.
• Chair initial planning meetings with patients and MDT.

Skills

Experience working in a clinical environment

Knowledge of patient administrative systems

IT skills

Ability to collect, cleanse and present data

Experience working with EMIS

Education

NVQ level 3 in Health or Business administration

Educated to GCSE standard including English

Tools

Microsoft Excel

Microsoft Word

Job description

We are seeking aDischarge Coordinator to support patient flow across our Bedded Rehabilitation Units and help ensure safe, timely and well-planned discharges.

This role is key to supporting the patient journey from admission through to discharge, with early identification of needs, proactive planning, and close collaboration with multidisciplinary teams and partner organisations.

As a Discharge Coordinator, you will take a proactive approach to discharge planning from the point of admission. You will lead early conversations with patients and families to set clear expectations of the service, while identifying and addressing any immediate or potential barriers to discharge.

Your work will directly support the reduction of length of stay and the development of robust, efficient discharge processes within our rehabilitation units.

You will act as a central point of contact for all internal and external discharge-related enquiries and play a vital role in coordinating communication across services.

The role is primarily based within one rehabilitation unit, however you will be part of a wider team of Discharge Coordinators working across five services (four sites). You will be line managed by the Rehabilitation Units' Flow Lead and will work closely with:

• Unit Managers
• Multidisciplinary Teams (MDT)
• Flow Lead as part of a collaborative "discharge team"

Main duties of the job

• To carry out initial meet and greet discussions upon arrival to the rehabilitation unit, outline expectations in regard to discharge planning and proactively manage any foreseen concerns or barriers to discharge.
• To broker and chair initial future planning and discharge planning meetings, this will involve liaison with patient, relatives / carers and key members of the MDT involved in the patient's care. Including the requirement for effective documentation and written follow up if needed.
• Ensuring patients and carers are aware of the discharge process and the date and criteria the team are working towards for discharge.
• To be part of the MDT at board rounds and Multi-disciplinary team meetings, understanding where the patient is in their pathway and actioning patient tracking tasks.
• Working across multi- professional disciplines and assist to make referrals to social care, Reablement, and Pathway 1,ICSS Continuing Health Care (CHC) complex and CHC Fast Track (FT) referrals

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Person Specification

Qualifications

• NVQ level 3 in Health or Business administration
• Ability to design spreadsheets and input and extract data from Excel.
• Educated to GCSE standard to include English.

Skills, Knowledge and Experience

• Experience working in a clinical envrionment
• Knowledge of patient administrative systems, Units Bed flow and other Rehab Units Flow processes eg Careflow connect.
• IT skills, confidence with Microsoft word, emails, keyboard skills, data collection including creation of spreadsheets using Microsoft excel.
• Ability to collect, cleanse and present data for reporting purposes.
• Experience working with EMIS.
• To have a good working understanding of matters related to the social care framework, care act assessments and hospital discharge processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.