Senior Diagnostic Technician: Training & Remote Support

Eclipse Automotive Technology Ltd; Swadlincote; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading supplier of diagnostic equipment in the UK seeks an experienced Diagnostic Technician for a supportive office role. The ideal candidate will have over 5 years in the motor trade, strong knowledge of diagnostic tools, and be capable of training users while providing vehicle diagnosis. The position involves offering support, running diagnostics, and conducting in-house training courses. Full support and training are provided in this challenging role with hours from 08:30 to 17:30.

Qualifications

• 5+ years of experience in the motor trade as a qualified mechanic.
• Attended a variety of OEM/manufacturer training courses.
• Experience using commercial vehicle diagnostic tools.

Responsibilities

• Provide vehicle diagnostic support via telephone and remote desktop.
• Run diagnostics and resolve faults using Eclipse Knowledge Database.
• Deliver training courses using Eclipse software and hardware.
• Record all diagnostic faults on the Eclipse Knowledge Database.
• Support the Sales Team with client demonstrations and inquiries.
• Work in a professional manner with clients and colleagues.

Skills

Vehicle diagnostic support

Training others

Use of diagnostic tools and software

Professional communication

Problem-solving

Education

NVQ in Motor Vehicle Technology

City & Guilds Level 3 or equivalent

Job description

A leading supplier of diagnostic equipment in the UK seeks an experienced Diagnostic Technician for a supportive office role. The ideal candidate will have over 5 years in the motor trade, strong knowledge of diagnostic tools, and be capable of training users while providing vehicle diagnosis. The position involves offering support, running diagnostics, and conducting in-house training courses. Full support and training are provided in this challenging role with hours from 08:30 to 17:30.