Senior Delivery Manager

Unily; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading digital transformation company is looking for a Senior Delivery Manager in Greater London to spearhead complex client implementations. The role involves overseeing multiple project teams and optimizing delivery processes. Ideal candidates will possess strong strategic thinking, leadership skills, and a proven track record of managing large-scale software projects. The company offers a hybrid work environment and an excellent suite of benefits including competitive salary and generous holidays.

Benefits

25 days holiday plus a birthday off

Life and income protection insurance

Flexible working hours

Paid volunteering day

Electric Vehicle lease options

Qualifications

• 6+ years of experience in project management or related roles.
• Proven track record of managing large-scale software implementations.
• Experience in client delivery with a focus on executive-level relationships.

Responsibilities

• Lead complex client implementations and oversee project teams.
• Develop delivery strategies and standards aligned with business objectives.
• Manage resource allocation and capacity planning across projects.

Skills

Project management expertise

Strategic thinking

Leadership skills

Client relationship management

Risk management

Analytical skills

Education

Bachelor's degree or equivalent experience

Master's degree or MBA preferred

Advanced project management certifications (PMP, PgMP)

Tools

Project management software

Job description

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2025 Gartner®Magic Quadrant™for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

The Senior Delivery Manager will lead complex and strategic client implementations while providing oversight and direction to multiple project teams within their designated region (North America, EMEA). Reporting to the Director of Professional Services Delivery, this role will be responsible for driving delivery excellence, optimizing delivery processes, and ensuring consistent project success across a portfolio of clients. The ideal candidate will combine advanced project management expertise, strategic thinking, and leadership skills to drive exceptional client outcomes and operational efficiency across the delivery organization.

Key Responsibilities

Strategic Delivery Leadership

• Lead complex, high-profile client implementations and multi-project portfolios
• Provide oversight and guidance to Delivery Managers and their project teams
• Develop and implement delivery strategies that align with business objectives
• Establish delivery standards, metrics, and best practices across project teams
• Drive continuous improvement in delivery methodologies and processes
• Manage resource allocation and capacity planning across multiple projects
• Build and maintain executive-level client relationships
• Oversee client satisfaction and delivery outcomes across a portfolio of accounts
• Identify and resolve critical escalations and complex delivery challengesDrive strategic value realization for clients through effective implementation
• Collaborate with Client Success on long-term client relationship management
• Act as executive sponsor for strategic client implementations

Operational Excellence & Process Optimization

• Develop and implement standardized delivery processes and methodologies
• Create performance metrics and reporting frameworks for delivery teams
• Analyze delivery performance data to identify trends and improvement opportunities
• Lead initiatives to enhance delivery efficiency and quality
• Ensure consistent application of best practices across project teams
• Partner with functional leaders to optimize cross-team collaboration
• Partner with PS pre-sales and sales on scoping and proposal development for complex implementation opportunities
• Develop sophisticated statements of work for enterprise-scale implementations
• Present implementation strategies to executive-level client stakeholders
• Support sales teams in closing strategic opportunities
• Provide expert guidance on implementation feasibility, risks, and resource requirements
• Collaborate with Sales leadership to develop account growth strategies
• Mentor and develop Delivery Managers and Associate Delivery Managers
• Build high-performing delivery teams with a focus on client satisfaction
• Provide career development guidance and performance feedback
• Foster collaboration and knowledge sharing across delivery teams
• Drive a culture of accountability, excellence, and continuous improvement
• Contribute to hiring, onboarding, and training delivery team members

Cross-Functional Collaboration

• Partner with Consulting and Solutions Architecture leadership on delivery approach
• Collaborate with Product Management on feature requirements and roadmap
• Work with Support and Client Success to ensure smooth transition to ongoing services
• Engage with Sales and Pre-Sales on strategic opportunity development
• Represent delivery perspectives in cross-functional strategic initiatives
• Build strong relationships across functional leadership teams

Qualifications

Experience

• 6+ years of experience in project management, client delivery, or related roles
• 3+ years of managing multiple concurrent projects
• Proven track record of successful large-scale software implementations
• Experience managing client relationships at executive levels
• Background in delivery process optimization and team leadership

Advanced Project Management Skills

• Expert knowledge of project management methodologies and frameworks
• Experience managing complex, multi-workstream implementation projects
• Strong portfolio management and resource allocation capabilities
• Advanced risk management and mitigation strategies
• Ability to navigate ambiguity and complexity in delivery scenarios

Strategic & Leadership Capabilities

• Strong strategic thinking and business acumen
• Team leadership and development experience
• Ability to influence and drive change across organizations
• Experience establishing and optimizing delivery processes
• Skills in mentoring and developing team members

Client Management & Communication

• Executive-level communication and presentation skills
• Experience managing complex client expectations and relationships
• Advanced facilitation and negotiation abilities
• Strategic approach to client satisfaction and value delivery
• Ability to represent the company professionally at senior levels

Additional Skills

• Strong analytical and problem-solving capabilities
• Process optimization and continuous improvement expertise
• Financial management including budget planning and tracking
• Ability to balance multiple priorities in a dynamic environment
• Experience with change management and organizational transformation

Education & Certifications

• Bachelor's degree or commensurate experience required; Master's degree or MBA preferred
• Advanced project or program management certifications (PMP, PgMP)
• Agile/Scrum certifications at advanced levels a plus

Travel Requirements

• Willingness to travel up to 20-40% (domestic and international) to support client engagements and team development

Location

• Flexible with preference for major business hubs in North America (ET) or Europe (GMT/CET)

Why Work For Unily?

In addition to a generous base salary and discretionary company bonus, here are some things we think you will love:

Our awesome team culture.

We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people.

Our industry leading product.

We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.

The flexibility that we offer.

We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.

Our bright and modern office spaces.

When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work.

We offer a fantastic suite of benefits.

Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.

Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.

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