Senior Debt Collections Specialist

solera; Winnersh; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A financial services provider in the UK is seeking a Collection Specialist Level 3 to manage high-value accounts and improve the collections process. The role requires strong negotiation skills and extensive customer interaction to resolve outstanding debts while ensuring excellent service. Candidates should have a bachelor's degree in a related field and significant experience in collections. This position offers opportunities for data analysis and mentorship of junior staff, with flexible working arrangements available.

Benefits

Flexible working arrangements

Qualifications

• Several years of relevant experience in collections at Level 2 or highly specialized level.
• In-depth knowledge of laws and regulations governing collections activities.
• Familiarity with basic accounting principles.

Responsibilities

• Manage and improve the collections process to recover outstanding debts.
• Handle complex and high-value delinquent accounts.
• Negotiate payment arrangements with customers.

Skills

Strong negotiation and communication skills

Exceptional problem-solving and analytical skills

Attention to detail and organizational skills

Excellent customer service skills

Ability to work collaboratively

Multi-lingual is preferred

Education

bachelor's degree in finance, business, or a related field

Tools

Microsoft Office applications

collection software

enterprise resource planning (ERP) systems

Job description

A financial services provider in the UK is seeking a Collection Specialist Level 3 to manage high-value accounts and improve the collections process. The role requires strong negotiation skills and extensive customer interaction to resolve outstanding debts while ensuring excellent service. Candidates should have a bachelor's degree in a related field and significant experience in collections. This position offers opportunities for data analysis and mentorship of junior staff, with flexible working arrangements available.