Senior Data Scientist — Contact Ops & Forecasting

E.O.N Worldwide; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy solutions company is seeking a Senior Data Scientist to enhance customer contact operations and improve operational efficiency. The role requires strong skills in data science and analytics, with a focus on transforming complex data into actionable insights. You will collaborate across teams to optimize demand forecasting and support operational decision-making. Ideal candidates will have a quantitative background, proficiency in Python and SQL, and a minimum of 4 years' experience in a data science role.

Qualifications

• 4 years' hands-on experience as a Data Scientist with productionised models.
• Experience in customer contact operations and decision-making.
• Ability to communicate complex analysis simply.

Responsibilities

• Use data science to enhance customer contact operations.
• Develop models for demand forecasting and operational planning.
• Create dashboards for clear decision-making.

Skills

Data science techniques

Predictive modeling

Business awareness

Python (production-level)

SQL

Cross-functional collaboration

Analytical skills

Education

BSc or MSc in a quantitative or technical discipline

Tools

Python libraries (scikit-learn, TensorFlow, PyTorch)

Databricks

AWS

Azure

Job description

A leading energy solutions company is seeking a Senior Data Scientist to enhance customer contact operations and improve operational efficiency. The role requires strong skills in data science and analytics, with a focus on transforming complex data into actionable insights. You will collaborate across teams to optimize demand forecasting and support operational decision-making. Ideal candidates will have a quantitative background, proficiency in Python and SQL, and a minimum of 4 years' experience in a data science role.