Senior CX Insights & Automation Analyst

Checkatrade; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading home improvement platform in the UK is seeking a Senior Customer Experience Analyst to enhance operational efficiencies and streamline customer experience. The role requires proven success in CX strategy and a strong analytical skill set. You will work closely with cross-functional teams to implement impactful solutions that improve processes and ensure data-driven decision-making. This position offers a competitive salary and various employee benefits.

Benefits

Competitive salary + annual bonus

Health, well-being and learning support

Gym membership

Birthday/Special day leave

Buy & sell holiday scheme

1 week’s paid charity leave

Qualifications

• Proven experience in CX Strategy or Customer Operations
• Strong track record of improving processes
• Experience driving cross-functional change

Responsibilities

• Deliver operational improvement projects
• Translate CX strategy into actionable projects
• Build scalable reporting solutions

Skills

CX Strategy experience

Analytical skills

Problem-solving

Communication skills

Process design

Tools

Tableau

Google Sheets

SQL

Python

Job description

A leading home improvement platform in the UK is seeking a Senior Customer Experience Analyst to enhance operational efficiencies and streamline customer experience. The role requires proven success in CX strategy and a strong analytical skill set. You will work closely with cross-functional teams to implement impactful solutions that improve processes and ensure data-driven decision-making. This position offers a competitive salary and various employee benefits.