Senior Customer Supply Chain Manager

L'Oreal; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading beauty company in the UK seeks a Senior Customer Supply Chain Manager to enhance relationships with strategic Omni-Retail accounts. This role involves overseeing the relationship from order to delivery, managing projects to improve operations, and ensuring product availability. The candidate will leverage strong leadership and problem-solving skills to drive the team forward. Benefits include extensive discounts on products, private medical insurance, and professional development opportunities.

Benefits

Financial/mortgage advice

Up to 60% off products

Private medical and dental insurance

Discounted gym memberships

Onsite mental health support

Enhanced family leave

Paid fertility leave

Qualifications

• Strong leadership skills and ability to drive a successful team.
• Expert supply chain knowledge including understanding of customer requirements.
• Proven track record of engaging and influencing stakeholders.

Responsibilities

• Manage relationships with key strategic Omni-Retail accounts.
• Lead projects to enhance collaborative relationships with customers.
• Influence execution of best practices in supply chain management.

Skills

Relationship management

Leadership skills

Problem-solving

Communication

Organizational skills

Job description

At L'Oréal, a Senior Customer Supply Chain Manager manages the collaborative relationship with our key strategic Omni-Retail accounts. This involves both the management of the day-to-day relationship from order through to delivery, while also taking on strategic projects to improve our ways of working and relationship with our customers. You are the face of L'Oréal, but also the voice of the customer, ensuring we provide a service offering aligned to our customers' needs. You are passionate about product availability and will stop at nothing to ensure we have product on shelf, exactly when our consumers need it!

Responsibilities

• Develop and manage relationships, with a track record of engaging and influencing internal and external stakeholders.
• Demonstrate strong leadership skills and the ability to drive a successful team.
• Apply expert supply chain knowledge, including understanding of customer requirements, physical distribution, cost to serve and stock in trade.
• Engage with customers to influence execution of best practices while building collaborative relationships.
• Lead projects with excellent organization and prioritization skills; able to work to deadlines and drive change with stakeholders at all levels.
• Apply problem-solving skills to develop effective solutions and communicate new methods to others.
• Communicate clearly with stakeholders at all levels, sharing challenges and successes internally and externally.

Overview of the Role Context

L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to Create beauty that moves the world. It is a leading industry player with €29 billion consolidated sales, solving complex challenges at scale while supporting a diverse and inclusive approach to business and the planet.

Corporate Division & Environment

Our Corporate Division supports the 4000+ strong workforce in the UK & Ireland. It is a fast-paced, dynamic environment with visibility over our 4 Divisions and a role that moves the business forward. Joining our corporate teams means joining the world leader in beauty and becoming part of a team of talented and inspiring people.

Benefits & Learning

Our industry-leading benefits package shows how much we value our people. Perks include money-saving offers, financial/ mortgage advice, share options,/enhanced pension, up to 60% off iconic brands (YSL, CeraVe, Armani, Kiehl's, Garnier), private medical and dental insurance, discounted gym memberships, onsite mental health support, enhanced family leave, and up to 4 weeks of paid fertility leave. Learning is in our DNA at L'Oréal with access to leadership programs and monthly expert talks.