Senior Customer Success Leader – Enterprise Care SaaS

Nourish Care; Bridgwater; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading health tech firm in Bridgwater is seeking a Senior Customer Success Manager to manage enterprise accounts in domiciliary care. The successful candidate will enhance customer experiences and drive satisfaction and product adoption through strategic conversations and relationship management. This full-time role includes hybrid working and offers various benefits including private medical insurance and up to 30 days of annual leave.

Benefits

25 days annual leave

Incremental leave benefit

Paid day off for birthday

Private Medical Insurance

Career Development opportunities

Qualifications

• Proven experience in Customer Success or similar B2B roles.
• Knowledge of domiciliary care is desired.
• Proactive and collaborative mentality with excellent time management.

Responsibilities

• Manage a portfolio of key customers in the homecare space.
• Collaborate with clients to establish key performance indicators.
• Identify and track the health status of customers.

Skills

Customer Success experience

B2B relationship building

Knowledge of domiciliary care

SaaS environment familiarity

Exceptional time management

Job description

A leading health tech firm in Bridgwater is seeking a Senior Customer Success Manager to manage enterprise accounts in domiciliary care. The successful candidate will enhance customer experiences and drive satisfaction and product adoption through strategic conversations and relationship management. This full-time role includes hybrid working and offers various benefits including private medical insurance and up to 30 days of annual leave.