Senior Customer Solutions Manager

Entrust Datacard; Uttoxeter; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading security solutions provider is seeking a Senior Customer Solution Manager to guide customers in their journey with identity and digital security solutions. This role involves strategic customer advisory, monitoring customer health, and collaborating with various teams to achieve successful outcomes. Ideal candidates will hold a Bachelor's degree and have significant experience in enterprise IT. The position offers remote work flexibility and opportunities for professional growth.

Benefits

Career growth initiatives

Flexible work options

Collaborative culture

Qualifications

• Years of experience in enterprise IT, managing customer success.
• Experience with project management methodologies.
• Ability to travel as needed.

Responsibilities

• Act as a customer advisor, understanding their goals and priorities.
• Monitor customer health to ensure successful adoption of products.
• Meet with stakeholders to define desired business outcomes.

Skills

Project management

Customer-facing experience

Technical acumen

Education

Bachelor’s degree in Business, Engineering, or Computer Science

Tools

SalesForce.com

Job description

Overview

Join Entrust as a Senior Customer Solution Manager (Remote - UK). Entrust shapes the future of identity-centric security solutions, empowering careers and delivering solutions that help keep the world moving safely.

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with scalable technologies. Our people drive curiosity, dedication, and innovation to help us anticipate the future.

Responsibilities

What You'll Do: Core Responsibilities

• Strategic Guidance & Advisory: Act as a customer advisor, deeply understanding customer goals and priorities to guide their journey on our solutions for identity, secure payments, and digital security.
• Customer Health & Adoption: Monitor customer health using data and tools, establishing a regular cadence to ensure successful adoption of Entrust products and services.
• Outcome Delivery & Alignment: Meet with internal and external stakeholders to define desired business outcomes. Align Entrust resources using value maps, program management, and POC engagements to achieve results.
• Growth & Renewal Evangelism: Serve as an evangelist for Entrust, identifying expansion opportunities, helping secure new deals, and building and tracking joint success plans to ensure renewals.
• Customer Advocacy & Collaboration: Be the voice of the customer within Entrust. Collaborate with Sales, Professional Services, Product, and Engineering to influence direction and remove friction points, including leading escalation of blockers.
• Value Elevation: Create referenceable customers through case studies, blog posts, customer roundtables, and presentations.
• Oversight & Risk Mitigation: Maintain awareness of all Professional Services and Partner delivery, tracking customer initiatives to anticipate and mitigate risk.

Qualifications

Basic Requirements

• Experience: Years of experience in enterprise IT, in a customer-facing role such as vendor, partner, consultant, or managing technical programs/customer success.
• Education: Bachelor’s degree in Business, Engineering, Computer Science, or a relevant field.
• Skills: Strong project management skills, including experience with jointly agreed upon success plans.
• Travel: Ability to travel as needed.
• Work Authorization: Must be able to lawfully work within the UK and have unrestricted work authorization for the UK.

Preferred Skills & Experience

• Technical Acumen: Strong background in enterprise infrastructure, cloud environments (AWS, GCP, Azure), and security. Experience with PKI, data encryption, multi-cloud security, identity and access management, and establishing a Zero Trust approach is highly valued.
• Certifications: Technical certifications (e.g., AWS, Azure, GCP) or security certifications (e.g., CISSP, CISM, CompTIA Security+) are a significant plus.
• Strategic Leadership: Proven ability to be a strategic thought leader and trusted advisor to customers, including the C-level.
• Operational Excellence: Experience leading through ambiguity, working effectively in matrixed global environments, and gaining stakeholder buy-in.
• Methodologies: Experience with CRM (SalesForce.com) and strong project management skills (PMP and/or SCRUM/Agile, SAFe certified).

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Culture & Benefits

At Entrust, we don’t just offer jobs – we offer career journeys. You can expect:

• Career Growth: Commitment to your professional journey with learning-forward initiatives and exciting challenges.
• Flexibility: Remote, hybrid, or on-site options to fit your lifestyle.
• Collaboration: A culture where your voice matters and teamwork drives solutions.

Equal Opportunity

Entrust is an EEO/AA/Disabled/Veterans Employer (US roles). Entrust values diversity and inclusion and is committed to building a diverse workforce. We strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [e-mail].

Recruiter: James Beck, [e-mail]