Senior Customer Services Adviser (Housing Repairs

Mansfield District Council; Mansfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in the United Kingdom is seeking an administrative coordinator to support the Housing Repairs, Assets, and Compliance teams. The role involves overseeing financial procedures and ensuring excellent customer service for tenants. Ideal candidates will have experience in administration and a commitment to improving service delivery. Applications close on 5 October 2025.

Responsibilities

• Provide administrative coordination and support to the Housing Repairs, Assets and Compliance teams.
• Play a key role in formal complaint coordination across the service.
• Oversee financial ordering and payment procedures.
• Oversee a team of administration officers.
• Contribute to improving customer experience.

Job description

Overview

Mansfield is a town of towns at the centre of things in Nottinghamshire - a place of many strong connections with a character all its own. Mansfield, like its Housing service, has faced change unafraid and is openly embracing new ideas and new ways of working as it builds and renews neighbourhoods and new communities.

The council is a stock holding authority with close to 6,300 homes across the district. Maintaining good quality and accessible social housing is a key part of our approach and our values; we know how vital it is for residents to have a safe and warm home environment, and the positive impact this can have on reducing inequalities and improving health and wellbeing.

Following a C2 judgement from the Regulator of Social Housing, the council aims towards achieving C1 status and be the best we can be for our tenants and residents. We have agreed an improvement and transformation plan with the Regulator and the recruitment of this new role forms part of our commitment to transform.

Responsibilities

• Provide administrative co-ordination and support to the Housing Repairs, Assets and Compliance teams.
• Play a key role in formal complaint co-ordination across the service.
• Oversee financial ordering and payment procedures.
• Oversee a team of administration officers.
• Contribute to improving customer experience so that tenants and clients receive the best possible service.

Informal enquiries

Contact Jill Finnesey at [e-mail] for an informal conversation about the role.

Closing date: 5 October 2025

To apply please click the Apply Now link below.