Senior Customer Service Advisor

First Recruitment Services; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Senior Customer Service representative in Greater London. The role involves reviewing customer orders, ensuring compliance with contractual details, and training junior team members. Candidates should possess strong contract knowledge and the ability to handle high-volume tasks efficiently. This position is pivotal in ensuring data accuracy and compliance within customer service operations.

Qualifications

• Strong knowledge of contracts, tenders, and customer service processes.
• Ability to work independently while paying attention to detail.
• Effective time management and decision-making skills.

Responsibilities

• Review customer orders to ensure alignment with contract terms.
• Verify accuracy of order entries and conduct quality checks.
• Manage the returns process and ensure correct stock allocation.

Skills

Contract knowledge

Attention to detail

Time management

Administrative accuracy

High volume task handling

Training and support

Job description

The Senior Customer Service representative is a seasoned team member responsible for reviewing customer requirements to ensure they align with order details, contractual terms, and relevant documentation. You will also oversee the accuracy and compliance of data entered by Customer Service Assistants, ensuring all information meets company standard

Customer Service Advisor responsibilities:

• Review customer orders in the IQ system to ensure they meet contract terms and can be fulfilled as agreed.
• Verify order entries using the guidelines outlined in process document CF214.
• Conduct quality assurance checks on orders following process document CF215.
• Assess customer terms and conditions through a technical review, guided by process document CF162.
• Manage the returns process (RMA) in line with process document OP052.
• Ensure accurate stock allocation by assigning the correct batches to each sales order.
• Support the training of junior Customer Service team members to help them understand key processes and procedures.
• Contribute to all aspects of the Customer Service Advisor role, providing flexible support where needed.

Skills & experience required:

• Has strong knowledge and hands-on experience with all contracts, tenders and customer service processes across the company.
• Works with care and attention to detail, showing initiative and drive to complete tasks independently.
• Manages time effectively and makes sound decisions when prioritizing team tasks.
• Maintains accuracy, consistency, and completeness in all administrative responsibilities.
• Handles high volumes of work efficiently and with ease.
• Provides training, guidance, and support to junior team members to help them grow and succeed

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.