Senior Customer Representative

ZipRecruiter; Manchester; Hybrid; GBP 33,000; Full time

Job summary

An employment consultancy is seeking a Senior Customer Service Representative to join their team in Manchester. This hybrid role requires a detail-oriented individual with excellent communication skills. You will be responsible for providing outstanding support to clients via telephone and email. Previous customer service experience, preferably in the banking or financial sector, is a plus.

Qualifications

• Detail-oriented individual committed to delivering high-quality service.
• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to multitask.

Responsibilities

• Responding to client inquiries with a cheerful and professional attitude.
• Ensuring all tasks are completed on time and with attention to detail.
• Following established procedures meticulously and reporting any discrepancies.

Skills

Attention to detail

Excellent communication skills

Organisational skills

Problem-solving skills

Customer service experience

Job description

Overview

Job Description

Job Title: Senior Customer Service Representative
Duration: 12 months
Location: Manchester/Hybrid (four days per week in the office)
Salary: £33,000 per annum

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, beliefs, orientations, identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you passionate about delivering exceptional client service? Do you thrive in a dynamic environment where your contributions make a real difference? If so, we want you to be a part of our vibrant Distributor Support team in the Transfer Agency business!

About the Role: As a Customer Service Assistant, you will play a crucial role in providing outstanding support to our clients via telephone and email.

Responsibilities

• Responding to client inquiries with a cheerful and professional attitude.
• Ensuring all tasks are completed on time and with attention to detail.
• Following established procedures meticulously and reporting any discrepancies.
• Collaborating with team members to complete daily, weekly, and monthly tasks efficiently.
• Escalating issues appropriately to ensure swift resolution.

What We\'re Looking For / Qualifications

• Detail-oriented individual committed to delivering high-quality service.
• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to multitask.
• A proactive approach to problem-solving.
• Previous experience in customer service, preferably in the banking or financial sector, is a plus.

How to Apply

Please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for our team. If you haven\'t heard from us within 48 hours, your application may not have been successful on this occasion. We may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.