Senior Customer Operations Manager

Lock Recruitment; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Senior Customer Operations Performance & Support Manager to lead teams and ensure exceptional service delivery. The role involves monitoring KPIs, providing insights, and improving operational efficiency. Ideal candidates will have a background in operations management and excellent communication skills. This position offers a competitive salary, hybrid work model, and the opportunity for international travel, particularly to India.

Benefits

Competitive salary and bonus structure

Hybrid working model

Collaborative team environment

Qualifications

• Proven experience in operations and partner management.
• Strong analytical and reporting skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead Customer Operations teams for exceptional service.
• Monitor KPIs and identify improvement opportunities.
• Provide detailed reporting and actionable insights.

Skills

Operations management

Analytical skills

Communication abilities

Stakeholder management

Continuous improvement mindset

Job description

Overview

Senior Customer Operations Performance & Support Manager

Location: Reading or Glasgow (Hybrid)

Travel: Regular travel to India required

Salary: Excellent package + bonus + benefits

Key Responsibilities

• Lead and support Customer Operations teams to deliver exceptional service
• Collaborate with partners and internal stakeholders to align goals and performance
• Monitor KPIs and service metrics, identifying trends and improvement opportunities
• Provide actionable insights through detailed reporting and analysis
• Champion operational efficiency and process improvements

What We're Looking For

• Proven experience in operations and partner management
• Strong analytical and reporting skills
• A proactive mindset with a passion for continuous improvement
• Excellent communication and stakeholder management abilities
• Willingness to travel internationally, particularly to India

Why Join Lock Global?

• Competitive salary and bonus structure
• Hybrid working model
• Opportunity to influence and shape customer operations at scale
• Supportive and collaborative team environment

Apply now or contact us for more information