Senior Customer Manager

The People Co; England; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading organization in the FMCG sector in the United Kingdom seeks an experienced Account Manager to manage a portfolio of B2B clients. The role requires building strong customer relationships, driving commercial growth, and delivering outstanding service. Key responsibilities include meeting financial targets, providing accurate sales forecasts, and nurturing client accounts. The ideal candidate will have a strong B2B sales background and excellent communication skills. This position offers a supportive environment with a hybrid working model and various benefits.

Benefits

Bonus scheme

Flexible holiday options

Healthy work-life balance

Qualifications

• Demonstrable account management or customer success skills.
• Proven commercial track record with strong financial acumen.
• Excellent communication and presentation abilities.
• Strong planning skills with exceptional attention to detail.
• FMCG industry experience and strong B2B sales background.
• Comfortable working in a high-performance, customer-focused environment.

Responsibilities

• Manage and grow a portfolio of established customers.
• Deliver agreed renewal and revenue targets.
• Identify and convert new business opportunities.
• Provide accurate sales projections and manage pipelines.
• Present services via online demos and in-person meetings.
• Share customer feedback to support product improvements.

Skills

Account management

Customer success

Financial acumen

B2B sales

Excellent communication

Planning skills

Job description

A fantastic opportunity has arisen for an experiencedAccount Managerto join a growing team within a leadingorganisationin the FMCG sector. If you excel at building strong customer relationships, driving commercial growth and delivering exceptional service, this role offers genuine scope to make an impact.

The Role.

You will manage a diverse portfolio of existing B2B clients, acting as the primary point of contact and ensuring they receive outstanding levels of service. Working closely with internal teams,you’llnurture long‑term relationships,maximiseretention, andidentifyopportunities to upsell and cross‑sell solutions.The role carries clear commercial responsibility, including meeting financial targets, deliveringaccurateforecasting, and proactively developing accounts.

Key Accountabilities.

• Manage and grow a portfolio of established customers
• Deliver agreed renewal and revenue targets
• Identifyand convert new business and consulting opportunities
• Provideaccuratesales projections and pipeline management
• Present services via online demos and in-person meetings
• Offer regular customer support and ensure ongoing engagement
• Share customer feedback to support product and service improvements
• Build strong collaborative relationships across internal teams
• Maintainhigh standardsof CRM usage and account documentation

People Profile.

• Demonstrable account management or customer success skills
• Proven commercialtrack recordwith strong financial acumen
• Excellent communication, influencing and presentation abilities
• Strong planning skills with exceptional attention to detail
• FMCG industry experience and strong B2B sales background
• Ability to build new relationships and nurture existing ones
• Comfortable working in a high-performance, customer-focused environment
• Adaptability,curiosityand a growth mindset
• Understanding of how insights are used by retailers and manufacturers

Rewards& Benefits.

You’lljoin a supportiveorganisationthat promotes a healthy work-life balance, offers a bonus scheme, flexible holiday options, and empowers you to manage your time effectively within a hybrid working model.

Whowe’relookingfor.

Professionals who are ambitious,collaborativeand passionate about delivering value. We welcome applicants from all backgrounds and are committed to an inclusive recruitment process. Adjustments can be made throughout the selection process where needed.

How to Apply.