Senior CSM – Sales & Service Cloud (London)

Salesforce; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading CRM company in the Greater London area is seeking a Customer Success Manager to enhance customer relations and ensure maximum value from their Salesforce investment. The ideal candidate will have over 8 years of experience in technical customer success and excellent communication skills. Responsibilities include serving as the main point for customer communication, orchestrating deliverables, and proactively addressing client needs. The position involves 3 days a week in the London office, providing a balanced work environment.

Benefits

Flexible work schedule

Inclusive recruitment process

Professional development support

Qualifications

• 8+ years of relevant industry expertise in Technology Consulting or Technical leadership.
• Ability to communicate effectively at all organizational levels.
• Experience leading cross-functional teams to resolve customer needs.

Responsibilities

• Serve as the point of accountability for customer deliverables.
• Cultivate stakeholder relationships with customer leadership.
• Communicate the value of Signature Success to customers.
• Act as advocate for customers during high-severity case resolutions.

Skills

Exceptional English communication

Technical Customer Success experience

Ability to analyze technical concepts

Knowledge of software development

Skills in project leadership

Education

Degree or equivalent experience

Tools

Salesforce platforms

Job description

A leading CRM company in the Greater London area is seeking a Customer Success Manager to enhance customer relations and ensure maximum value from their Salesforce investment. The ideal candidate will have over 8 years of experience in technical customer success and excellent communication skills. Responsibilities include serving as the main point for customer communication, orchestrating deliverables, and proactively addressing client needs. The position involves 3 days a week in the London office, providing a balanced work environment.