Senior CSM, Commercial — Remote UK

1Password; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading cybersecurity company is seeking a Customer Success Manager for a remote role in the UK. The successful candidate will guide customers through their lifecycle, supporting retention and driving adoption goals. This position requires fluent communication in English and German, and a minimum of 4 years in a SaaS or Tech Customer Success role. You will work closely with customers to ensure they see value from their investment and help them utilize products effectively. Join a dynamic team committed to making a digital future safer.

Benefits

Health and wellbeing

Maternity and parental leave top-up programs

Competitive health benefits

Generous PTO policy

RSU program for most employees

Retirement matching program

Free 1Password account

Paid volunteer days

Peer-to-peer recognition through Bonusly

Remote-first work environment

Qualifications

• Minimum 4 years experience in a SaaS or Tech Customer Success role.
• Demonstrated experience supporting individual and business productivity.
• Experience translating technical terms for customers.

Responsibilities

• Guide customers through their 1Password lifecycle.
• Support customer retention and drive adoption goals.
• Act as a champion for customer needs and priorities.

Skills

Fluent communication in English and German

Customer management expertise

Effective communication skills

Technical software utilization support

Collaboration with C-Level executives

Data management and activity tracking

Revenue retention strategies

Tools

Salesforce

Gainsight

Job description

A leading cybersecurity company is seeking a Customer Success Manager for a remote role in the UK. The successful candidate will guide customers through their lifecycle, supporting retention and driving adoption goals. This position requires fluent communication in English and German, and a minimum of 4 years in a SaaS or Tech Customer Success role. You will work closely with customers to ensure they see value from their investment and help them utilize products effectively. Join a dynamic team committed to making a digital future safer.