Senior Credit Controller

SF Recruitment; Tyseley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A large professional services business is seeking a proactive Senior Credit Controller to join its Client Finance team in Birmingham. This role involves recovering outstanding payments from commercial tenants, effective communication, and financial reporting. The ideal candidate has extensive credit control experience and strong attention to detail. The position offers a supportive team environment, professional development opportunities, and hybrid working flexibility.

Benefits

Professional development opportunities

Supportive team environment

Hybrid working flexibility

Company culture focused on integrity and professionalism

Qualifications

• Extensive experience in a credit control or rent collection role.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage competing priorities.
• Knowledge of credit control procedures and data protection best practices.

Responsibilities

• Proactively chase arrears in line with agreed recovery policies.
• Maintain accurate records of payment performance.
• Liaise with internal and external stakeholders to resolve queries.
• Monitor and report on aged debtor positions.

Skills

Credit control experience

Communication skills

Attention to detail

Proficiency in Microsoft Office

Education

Relevant qualification in credit control or accounting

Tools

Excel

Accounting systems (Trace Tramps, Yardi, Qube)

Job description

Senior Credit Controller - Birmingham

Location: Birmingham, West Midlands

Industry: Professional Services

Contract Type: Full-time, Permanent

Salary: Competitive, dependent on experience

A large professional services business is seeking a proactive and detail-oriented Senior Credit Controller to join its Client Finance team in Birmingham. This is an excellent opportunity to contribute to a reputable organisation while developing your skills in a collaborative and high-performing finance function.

About the Role

Working within a focused and supportive team, you will be responsible for the recovery of outstanding monies from commercial tenants/occupiers. Your role will involve effective communication with tenants, internal stakeholders, and external partners to ensure prompt collections, query resolution, and accurate financial reporting.

Key Responsibilities

• Proactively chase arrears in line with agreed recovery policies and timescales.
• Maintain accurate records of payment performance and agreed repayment plans.
• Liaise with surveyors, client accountants, and tenants to resolve queries efficiently.
• Monitor and report on aged debtor positions and provide input into credit control reports.
• Escalate unresolved issues, including instruction of legal proceedings where appropriate.
• Ensure tenant queries and disputes are logged and resolved within 24 hours.
• Assist with the allocation of cash receipts and identification of unallocated funds.
• Maintain compliance with all internal controls and contribute to performance improvement.

About You

• Extensive experience in a credit control or rent collection role, ideally within a professional or property-based environment.
• Excellent communication skills, both written and verbal, with a confident and professional telephone manner.
• Strong attention to detail and ability to manage competing priorities effectively.
• Knowledge of credit control procedures and data protection best practices.
• Proficiency in Microsoft Office, especially Excel, and experience with accounting systems (Trace Tramps, Yardi, Qube, or similar) is advantageous.
• A relevant qualification in credit control, accounting, or debt management is desirable.

What's on Offer

• A supportive, high-performing team environment
• Professional development opportunities
• Hybrid working flexibility (subject to role requirements)
• A company culture focused on integrity, professionalism, and excellence