Senior Credit Controller

BSI Group; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading standards organization in Milton Keynes seeks a Senior Credit Controller to manage client ledgers and ensure prompt collections. The ideal candidate has experience in collections, strong Excel skills, and a commitment to customer service. This role balances protecting financial interests while providing outstanding service. Benefits include flexible working, health insurance, and generous leave policies.

Benefits

Flexible working

27 days annual leave

Health insurance

Pension plan with company contribution

Learning and development opportunities

Qualifications

• Previous experience in a collections or credit control role.
• Strong Excel and MS Office skills at intermediate level.
• Good understanding of workplace computer systems.
• Excellent communication skills in business English.
• Proactive, flexible, and team-oriented approach.
• Dedication to delivering high standards of customer service.

Responsibilities

• Manage and monitor collections across assigned client ledgers.
• Reconcile ledgers and resolve client queries efficiently.
• Work to agreed individual and team KPIs.
• Collaborate to ensure services are not provided to bad debt clients.
• Support the credit check process and handle related queries.

Skills

Administration

Credit Control

Copy Editing

EMC

Back Office Support

Education

GCSEs in Maths and English (or equivalent)

AAT or CICM qualifications

Tools

Excel

MS Office

SAP

Job description

Job Title

Senior Credit Controller

Location

Milton Keynes

About the role

As a Senior Credit Controller you will take ownership of an assigned portfolio of client ledgers ensuring prompt collections, accurate reconciliations and timely query resolution. Your work will directly support the company’s cash flow, minimise bad debt and contribute to the overall efficiency of the Finance team. This role requires both technical accuracy and a customer‑focused approach, striking the balance between protecting BSI’s interests and providing outstanding service.

Responsibilities

• Manage and monitor collections across your assigned portfolio of client ledgers.
• Reconcile ledgers and resolve client queries efficiently, ensuring issues are closed promptly.
• Work to agreed individual and team KPIs to maintain strong cash flow and reduce debt exposure.
• Collaborate with colleagues across BSI to ensure services are not provided to bad debt clients.
• Escalate non‑paying clients where appropriate, ensuring procedures are consistently followed.
• Support the credit check process handling related queries and managing client credit card payments.
• Prepare paperwork for sales ledger refunds and maintain compliance with finance policies.
• Respond to day‑to‑day client correspondence, delivering excellent customer service at all times.
• Provide support to the wider Finance team as required.

Qualifications

• Previous experience in a collections or credit control role.
• Strong Excel and MS Office skills (intermediate level).
• A good understanding of workplace computer systems with the ability to learn SAP quickly.
• GCSEs in Maths and English (or equivalent); AAT or CICM qualifications are desirable.
• Excellent communication skills in business English (other languages an advantage).
• A proactive, flexible and team‑oriented approach with the ability to work under pressure and meet deadlines.
• A dedication to delivering high standards of customer service while protecting the business’s financial interests.

Benefits

Flexible working, 27 days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Key Skills

• Administration
• Credit Control
• Copy Editing
• EMC
• Back Office Support

Equal Opportunity Employer

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

Diversity & Inclusion Policy

The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why BSI is committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work. If you have a disability or a health condition please let us know if you need any reasonable adjustments to the recruitment process.

Application Information

Employment Type: Full‑Time

Vacancy Count: 1