Senior Consumer Experience Analyst — CX Transformation

Ninjakitchen; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global product design company in the UK is seeking a Senior Business Analyst to improve processes and enhance customer experience. This role involves collaborating with stakeholders, managing projects using best practices, and ensuring operational effectiveness. The ideal candidate must have 5+ years of experience in process re-engineering and possess strong analytical skills. The company offers competitive health insurance, retirement plans, and opportunities for personal and professional growth in a diverse environment.

Benefits

Competitive health insurance

Retirement plans

Paid time off

Employee stock purchase options

Wellness programs

Employee discounts

Qualifications

• 5+ years of business experience in process re-engineering and operational change.
• Experience with data sets for problem definition and scale.
• Knowledge of supply chain, logistics, and overseas manufacturing processes.

Responsibilities

• Improve and implement changes to existing processes and systems.
• Ensure project activity aligns with best practice standards.
• Coordinate complex changes across external partners.
• Challenge stakeholder assumptions to drive process improvements.

Skills

Process re-engineering

Operational change delivery

Data analysis

Stakeholder management

Holistic systems understanding

Education

Bachelor's degree or equivalent

Tools

Jira

CCaaS Platforms

ERP platforms

Job description

A leading global product design company in the UK is seeking a Senior Business Analyst to improve processes and enhance customer experience. This role involves collaborating with stakeholders, managing projects using best practices, and ensuring operational effectiveness. The ideal candidate must have 5+ years of experience in process re-engineering and possess strong analytical skills. The company offers competitive health insurance, retirement plans, and opportunities for personal and professional growth in a diverse environment.