Senior Complex Motor Claims Lead

AIG; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance provider is seeking a Senior Motor Claims Handler in Manchester to manage complex third-party property damage claims. The ideal candidate will demonstrate strong technical knowledge and exceptional communication skills while fostering a customer-focused environment and supporting team growth. This role includes handling responsibilities from investigation to resolution, mentoring team members, and maintaining stakeholder relationships. AIG offers a comprehensive benefits package emphasizing employee health and professional development.

Benefits

Total Rewards Program including health and wellbeing benefits

Opportunities for professional development

Qualifications

• Demonstrate a customer-focused mindset for claim resolutions.
• Good policy wording understanding and interpretation.
• Strong coaching skills and ability to resolve technical queries.

Responsibilities

• Proactively handle and investigate complex claims from start to finish.
• Support team development and manage stakeholder relationships.
• Contribute to continuous improvement and training initiatives.

Skills

Strong technical knowledge in all areas of a claim

Strong negotiation, mediation, arbitration, and ADR skills

Excellent communication skills, both written and verbal

Strong stakeholder management

Job description

A leading insurance provider is seeking a Senior Motor Claims Handler in Manchester to manage complex third-party property damage claims. The ideal candidate will demonstrate strong technical knowledge and exceptional communication skills while fostering a customer-focused environment and supporting team growth. This role includes handling responsibilities from investigation to resolution, mentoring team members, and maintaining stakeholder relationships. AIG offers a comprehensive benefits package emphasizing employee health and professional development.