Senior Clinical Secretary

NHS; Scunthorpe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Scunthorpe is seeking a full-time Senior Clinical Secretary for the General Surgery Department. This role involves managing administrative tasks related to patient pathways, ensuring high levels of satisfaction for both patients and clinicians. Candidates should have experience in customer care and familiarity with IT systems. The position requires good organizational skills, attention to detail, and the ability to liaise effectively with various departments. Strong written and verbal communication skills are essential for success.

Qualifications

• Experience of using full range of IT systems and patient data systems.
• Experience of scheduling appointments.
• Experience of working in a multidisciplinary team.

Responsibilities

• Point of contact for all administrative issues relating to patient pathway.
• Ensure high levels of patient and clinician satisfaction.
• Process and log all referrals in line with Trust Access Policy.

Skills

Proactive management of patient pathways

Customer care

IT systems

Handling patient complaints

Education

GCSE or equivalent in English and Maths

NVQ level II in business administration/customer care

Tools

Microsoft Office (Word and Excel)

Digital dictation systems

Job description

Go back Northern Lincolnshire and Goole NHS Foundation Trust

Senior Clinical Secretary

The closing date is 28 December 2025

A vacancy for a full-time Senior Clinical Secretary in the General Surgery Department at Scunthorpe General Hospital.

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a team and will provide expertise in the proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. They will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

• Process and log all referrals in line with the Trust Access Policy and speciality SOP.
• Schedule new and follow-up appointments with patients with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done, offering choice wherever possible.
• Ensure any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts, are available before the clinic date.
• Co-ordinate appointments and procedures at other hospitals and organisations, where required.
• Ensure clinic outcomes are recorded accurately, including those for off-site clinics.
• Lead on the completion of clinic cancellation forms and process according to SOP.
• Reschedule outpatient clinics as requested, in line with waiting time targets.
• Use the Trust's medical transcription system and ensure that urgent letters are processed in accordance with SOP.
• Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team if/where necessary.
• Recognise when patients are on cancer pathways and liaise with Cancer Trackers to ensure patients are handed over appropriately.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification

Education and Qualifications

• oGCSE or equivalent in English and Maths, grades A-C or equivalent experience
• oNVQ level II in business administration/customer care or acquired equivalent experience

Occupational Experience

• oExperience of using full range of IT systems and patient data systems
• oExperience of using Microsoft Office, including Word and Excel
• oExperience of scheduling appointments
• oExperience of working in a multidisciplinary team
• oCustomer Care Experience
• oExperience of working within the NHS
• oExperience of using digital dictation systems
• oExperience of working in a healthcare setting

Knowledge and Skills

• oExperience of handling patient complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust