Senior Client Success Leader - Legal Tech SaaS Growth

StructureFlow; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A tech startup in London is looking for a Senior Client Success Manager to lead their largest client accounts. This role involves building strong relationships, driving product adoption, and ensuring client satisfaction. You will engage with high-level clients and leverage your expertise in legal tech and SaaS to deliver impactful results. Experience in customer success and a consultative approach are key to this role.

Benefits

Competitive salary

Generous PTO policy

Learning and development budgets

Flexible working arrangements

Regular socials and events

Qualifications

• Minimum of 3 years in customer success, preferably in SaaS.
• Engaging consultative approach to understand client needs.
• Proven experience in driving user engagement and product adoption.

Responsibilities

• Manage high-value client portfolios for strategic growth.
• Onboard and retain clients, ensuring satisfaction.
• Drive product adoption and analyze client data.

Skills

Customer Relationship Management

Verbal Communication

Analytical Skills

Project Management

Job description

A tech startup in London is looking for a Senior Client Success Manager to lead their largest client accounts. This role involves building strong relationships, driving product adoption, and ensuring client satisfaction. You will engage with high-level clients and leverage your expertise in legal tech and SaaS to deliver impactful results. Experience in customer success and a consultative approach are key to this role.