Senior Client Services Manager

Home Group; Sunderland; On-site; GBP 29,000; Full time

Job summary

A leading housing support organization in Sunderland is seeking a Senior Client Service Manager to lead a passionate team in providing high-quality support to adults at risk of homelessness. You will be responsible for managing services, ensuring safeguarding, and coaching your team. The ideal candidate will have experience in managing people in a care or support environment and a passion for helping customers achieve their goals. Competitive salary and benefits offered.

Benefits

34 days leave

Health cash plan

Paid time off for volunteering

Career development opportunities

Family friendly policies

Qualifications

• Experience managing people or services in housing, care, or support.
• Strong safeguarding knowledge and confidence to lead.
• Great people skills to coach, challenge, and inspire your team.

Responsibilities

• Lead a team to deliver high-quality person-centred support services.
• Be the safeguarding lead and ensure safe supportive environments.
• Manage contracts, budgets, and KPIs to meet commissioner expectations.

Skills

Customer Service

Client Relationships

Service Delivery

Issue Resolution

Account Management

Job description

Senior Client Service Manager

Salary 28174 per annum plus health cash plan and matching pension.

Permanent Full Time (37.5 hpw)

Sunderland

We cant offer a CoS for this role

Home a place where you belong

Looking for a role where you can make a real difference every day Join us in Sunderland where youll lead a passionate team supporting adults at risk of homelessness. Youll help customers build the skills they need to live independently while creating a great place to work for your team. If youre ready to step up and lead with purpose this could be your perfect next move.

Whats in it for you

• 34 days leave (including bank holidays and a me day)
• 800 discounts on shops holidays days out tech and more
• Paid time off for volunteering
• Save up to 1140 yearly with our health cash plan covering dental optical and therapies
• Career path with development and an excellent training package
• With all of our family friendly policies including maternity paternity adoption neonatal fertility and menopause support whats not to love.

What youll do

• Lead a team to deliver high-quality person-centred support services
• Be the safeguarding lead and ensure safe supportive environments
• Manage contracts budgets and KPIs to meet commissioner expectations
• Coach and develop your team to be their best every day
• Support your Operations Manager to meet regulatory standards

Why join us

Youll be part of a supportive team thats passionate about helping people thrive. Well invest in your development through our Grow Our Own programme and youll have the chance to shape services that really matter. Be part of one of the UKs top 10 Great Places to Work!

You have

• Experience managing people or services in housing care or support
• Strong safeguarding knowledge and confidence to lead in this area
• Great people skills to coach challenge and inspire your team
• A passion for helping customers achieve their goals
• A vehicle insured for business use

Stronger together

We do our best work when were ourselves. Thats why inclusion wellbeing and our diversity networks help make Home Group a great place to work !

The practical bits

• On call shift payment of 14.30 per session.
• Youll work Monday to Friday. A flexible pattern can be discussed at interview.
• We work between the hours of 9 : 00 to 17 : 00.
• Youll work from our Sunderland service which is easily accessed by public transport.
• On the job mileage Weve got you covered.
• You need an Enhanced with barring list DBS check that we pay for.

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description find out about us for help to apply and our benefits . Roles can close early so dont wait. For reasonable adjustments email

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1