Senior Client Relationship Advisor

AMS; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading recruitment firm in the United Kingdom is hiring a Senior Client Relationship Advisor to deliver high-quality recruitment services. The role requires managing operational queries, facilitating communication with clients, and ensuring compliance with service level agreements. Ideal candidates will possess strong stakeholder management and data interpretation skills, alongside a proven track record in client relationship management. This position offers full-time hours and flexibility in a remote work setting.

Benefits

Flexible working

Competitive rewards and benefits

Full training and support

Qualifications

• Proven experience acting as a primary operational point of contact for clients.
• Strong stakeholder management skills.
• Demonstrated experience delivering recruitment services.

Responsibilities

• Act as the primary operational point of contact for aligned customers.
• Build and maintain strong relationships with hiring managers.
• Deliver operational MI at monthly customer reviews.

Skills

Stakeholder management

Data interpretation

Client relationship management

Problem solving

Communication skills

Tools

ATS

Fieldglass

Job description

About Us

Job Title: Senior Client Relationship Advisor (Recruitment)

Location: UK&I - remote

Employment Type: FTC until Jan 2027

Working hours/ Shifts: Full Time

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

Weareams.com

The Role

We are looking for a Senior Client Relationship Advisor to support the Relationship Manager in delivering a high quality, compliant, and value driven recruitment service. This role will be aligned to specific customers and will act as a key operational and relationship point of contact, ensuring KPIs, service levels, and client satisfaction targets are consistently achieved.

You will play a critical role in managing operational queries, delivering management information, resolving escalations, supporting continuous improvement initiatives, and identifying opportunities for growth across the AMS service offering.

Key Accountabilities

• Act as the primary operational point of contact for aligned customers and internal support teams
• Build and maintain strong relationships with hiring managers and key stakeholders, ensuring high levels of client satisfaction
• Ensure recruitment services are delivered in line with contractual obligations and service level agreements
• Own and resolve hiring manager and contractor escalations to conclusion
• Deliver operational MI at monthly customer reviews and support delivery of MBR content for tier one customers
• Produce, analyse, and present operational reports for Relationship Managers and client stakeholders
• Interpret data to identify trends, risks, and areas of concern, escalating where appropriate
• Act as SME for the technology operating platform, including ATS and Fieldglass
• Train new hiring managers and users on systems, processes, and reporting
• Support contractor queries relating to pay, rates, timesheets, and system updates
• Liaise with delivery team leaders and managers to address operational challenges proactively
• Support forecasting activities and ongoing performance monitoring
• Lead or support continuous improvement, transition, and migration projects
• Proactively identify opportunities for growth and process improvement
• Collaborate with internal teams to ensure smooth hand offs and efficient service delivery
• Promote all PSR service lines and confidently respond to stakeholder queries
• Ensure all governance, compliance, and legislative requirements are met

Skills & Experience

• Proven experience acting as a primary operational point of contact for clients and internal stakeholders within a recruitment, workforce solutions, or professional services environment
• Strong stakeholder management skills, with the ability to build and maintain trusted relationships with hiring managers, contractors, and senior client stakeholders
• Demonstrated experience delivering recruitment or managed services in line with contractual obligations and service level agreements
• Confident handling and resolution of hiring manager and contractor escalations through to successful conclusion
• Experience producing, analysing, and presenting operational management information for client reviews, including monthly and business review reporting
• Strong data interpretation skills, with the ability to identify trends, risks, and areas of concern and escalate appropriately
• Ability to translate operational data and insights into meaningful recommendations that support customers\' strategic workforce and business objectives
• Experience using insights to proactively advise customers on performance optimisation, risk mitigation, and continuous improvement opportunities
• Hands on experience working as a subject matter expert for recruitment or workforce technology platforms such as ATS and vendor management systems including Fieldglass
• Proven ability to train and support hiring managers and system users on processes, systems, and reporting
• Experience supporting contractor queries relating to pay, rates, timesheets, and system updates
• Experience supporting forecasting activities, performance monitoring, and service optimisation
• Demonstrated involvement in continuous improvement initiatives, transition projects, or service migrations
• Strong problem solving mindset with the ability to identify growth opportunities and process improvements
• Excellent collaboration skills to ensure smooth hand offs and efficient service delivery across internal teams
• Ability to confidently promote service offerings and respond to stakeholder queries
• Strong understanding of governance, compliance, and legislative requirements within recruitment or workforce services
• Excellent communication skills, both written and verbal, with the ability to present confidently to client audience

Other

Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.

Apart from our benefits package, you\'ll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.

We offer

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world\'s leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [e-mail] or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.