Senior Clerical Officer - Dundonald

Brook Street; Dundonald; On-site; GBP 27,000; Full time

Job summary

Brook Street is seeking a Senior Clerical Officer for a public sector client in Dundonald. This role involves providing administrative support to the Education Authority, addressing customer queries, and assisting with daily operations. Ideal candidates will have strong customer service skills, administrative experience, and a solid educational background. The position offers a competitive hourly wage along with training and holiday benefits.

Benefits

Full training and induction

Accrued holiday hours

Back-office support and mentoring

Qualifications

• Minimum one year of administrative experience in an office environment.
• Proficient in MS Office, including Excel, Outlook, and Word.
• Ability to perform typing and word processing duties.

Responsibilities

• Provide administrative support across all programme aspects using IT equipment.
• Answer customer calls, record conversations, and manage queries.
• Prepare correspondence and clerical tasks as directed by the programme manager.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Independent work

Education

Five GCSEs at grade C or above

Tools

MS Office

Spreadsheets

Databases

Job description

Brook Street (UK) Ltd is recruiting a Senior Clerical Officer for our Public Sector client, Education Authority Northern Ireland, Dundonald Office.

As a Senior Clerical Officer in the Transport Administration Department, you will provide advice and assistance to Education Authority officers, customers, the public, and other professionals under the guidance of the Programme Manager.

You will offer administrative support for the daily operations and staff.

You should be proficient in MS Office packages such as Excel, Outlook, and Word, confident in using spreadsheets and databases, and capable of performing typing and word-processing duties.

• Have the equivalent of five GCSEs at grade C or above and at least one year of administrative experience in an office environment.
• Possess good customer service skills and excellent verbal and written communication skills.
• Be a good team player with the ability to work independently.

Job Responsibilities:

• Provide administrative support across all aspects of the programme, utilizing IT equipment including word processing, databases, spreadsheets, email, fax, intranet, and internet.
• Answer calls and queries from customers and clients, accurately recording conversations and escalating issues as needed.
• Assist in collecting factual data and statistical information from various sources to support officers within the service.
• Prepare correspondence, minutes, notes, and other clerical tasks as directed by the programme manager.
• Respond tactfully and diplomatically to queries, issues, and problems within the section in the absence of the programme manager.
• Order and monitor supplies and manage office requisitions and stakeholder diaries.
• Maintain efficient recording and filing systems as directed.
• Delegate tasks to the office team when senior management is absent.

Benefits:

• Full training and induction
• Accrued holiday hours
• Back-office support and mentoring from Brook Street (UK) Ltd

The pay rate is £14.53 per hour, with a 36-hour workweek, Monday to Friday.

To apply, please email your CV via the `Apply` link.

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet the essential criteria.

As a Disability Confident Leader with the Gold Award from the Defence Employer Recognition Scheme, we offer guaranteed interviews to eligible candidates.

If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet the role's criteria, please contact us through the Brook Street website to register your interest. We are committed to engaging with you.

In cases of high volume of eligible military candidates, we will interview the most suitable from within that group.