Senior Claims Handler

Employment Specialist; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in Chelmsford is seeking a Claims Handler to deliver exceptional customer service and manage client relationships. The role includes negotiating claims settlements, ensuring effective communication, and leveraging claims knowledge to benefit clients. Candidates should possess strong property or commercial claims knowledge and confident negotiation skills. This position supports hybrid working, allowing for flexibility between home and office. Come join an experienced and respected team with a strong commitment to client service and problem-solving.

Benefits

Minimum of 25 days holiday, plus bank holidays

Defined contribution pension scheme

Life insurance up to 4x salary

Income protection options

Health cash plan or Private Medical Insurance

Three fully paid volunteering days

Share incentive plan

Discounted gym membership

Qualifications

• Strong Property or Commercial claims knowledge and settlement experience.
• Knowledge of FCA requirements and standards.
• Enthusiastic approach to client service.

Responsibilities

• Handle claims negotiation process with clients and representatives.
• Proactively present the best settlement solution.
• Provide recommendations on coverage for claims settlement.
• Coordinate communication between client and underwriters.

Skills

Strong Property or Commercial claims knowledge

Confident negotiation skills

Strong relationship building skills

Excellent problem-solving skills

Job description

Overview

As a Claims Handler, you will be responsible for delivering exceptional customer service and managing client relationships. With your £500k delegated authority, you will have significant interaction with your clients, including regular meetings. Our client, a leading Insurance Broker, is expanding and seeking another Claims Handler to join their experienced and well-regarded team. You will work across various classes and be involved in all stages of the claims process, from first notification to settlement, collaborating closely with a major client. Your role will include working with your clients to establish the strategy and process for the notification, agreement, collection, and successful settlement of this claims portfolio. This is an excellent opportunity to leverage your claims knowledge for the benefit of your clients, within an environment that values your contribution. Our client supports hybrid working, allowing you to perform this role both from their Chelmsford office and your home on a weekly basis.

Responsibilities

• As a successful Claims Handler, you will carefully handle the claims negotiation process with your client, underwriters and or their appointed legal representatives and or loss adjusters
• Proactively anticipate and present to your client the best settlement solution
• Provide recommendations on coverage to facilitate the settlement of claims
• Co-ordinate discussions and meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement
• Use your depth of product and market knowledge to help in resolving contentious claims
• Engage and oversee third party providers e.g. loss adjusters, lawyers, surveyors etc
• Technical support for pre-renewal meetings, placing and renewal

Qualifications

• To be a successful Claims Handler you will demonstrate : Strong Property or Commercial claims knowledge and settlement experience
• Knowledge of FCA requirements and standards
• Confident negotiation skills
• Enthusiastic approach to client service with strong relationship building skills
• Good analytical mind set and excellent problem-solving skills

Benefits

• Minimum of 25 days holiday, plus bank holidays and the option to 'buy' extra days
• Defined contribution pension scheme, including Employer contributions
• Life insurance, 4x your basic annual salary, which you can top-up
• Income protection, for up to 50% of your annual income, with options to top up
• Health cash plan or Private Medical Insurance
• Three fully paid volunteering days per year
• Share incentive plan, stock purchase plan
• Critical illness cover
• Discounted gym membership
• Season ticket loan
• Discounted voucher portal