Senior Claims Associate

Turo; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global car rental service is seeking an experienced Senior Claims Associate to join their team. You will manage a diverse caseload, investigate claims, and ensure fair resolutions. Ideal candidates have at least 4 years of experience in motor claims, strong analytical and communication skills, and are proficient in using various software tools. The role offers a competitive salary, extensive benefits, and a supportive work environment. Enthusiastic candidates from diverse backgrounds are encouraged to apply.

Benefits

Competitive salary

Equity

Employer-paid medical, dental, and vision insurance

Retirement employer match

Learning & Development stipend

Turo host matching program

Turo travel credit

Cell phone and internet stipend

Paid time off

Paid holidays

Volunteer time off

Parental leave

Qualifications

• 4 years of experience handling motor claims, preferably in insurance or car rental.
• Proven independent judgment and decision-making skills.
• Ability to explain complex situations clearly.

Responsibilities

• Investigate claims by interpreting policies and determining investigation methods.
• Communicate with customers to gather information and negotiate resolutions.
• Coordinate claim processing with third-party administrators.

Skills

Investigative mindset

Analytical skills

Excellent communication skills

Organizational skills

Customer service orientation

Ability to multitask

Education

Bachelor's degree

Tools

macOS

Google Workspace

Claims management software

Job description

About the team

Turo is redefining the car rental experience and we’re looking for an experienced Senior Claims Associate to join us on this journey. The Claims team plays a vital role in supporting Turo’s hosts and guests by managing claims that range from simple to highly complex. The team ensures fairness, accuracy and operational excellence while protecting Turo’s interests and maintaining trust within our community.

In this pivotal role you’ll report to the UK Claims Manager and take full ownership of a diverse caseload. You’ll apply your deep claims expertise to investigate incidents, determine coverage and make confident data‑driven decisions that carry meaningful financial impact for Turo and its hosts.

What you will do

• Investigate claims with a financial impact on Turo by interpreting policies, determining appropriate investigation methods and assessing eligibility for Protection.
• Communicate with customers to gather information, explain protection and procedures, educate hosts and negotiate effective claim resolutions.
• Review and manage requests for escalation or reconsideration from other operational teams.
• Coordinate claim processing with Turo’s third‑party administrators (TPAs) and vendors to ensure seamless resolution.
• Serve as a knowledgeable resource for peers, providing support and guidance as needed.
• Apply sound judgment to waive or make exceptions to process and policy to achieve the right outcome for hosts.
• Participate in special projects, process improvements and business initiatives, contributing insights on objectives and KPIs.
• Attend meetings, huddles, one‑on‑ones and training sessions.

Your profile

• Investigative mindset with strong analytical and reasoning skills to draw logical conclusions.
• Proven ability to exercise independent judgment and make decisions beyond established guidelines.
• Excellent written and verbal communication skills; able to explain complex situations clearly and concisely.
• Strong organizational skills and ability to manage multiple claims independently.
• Skilled in reviewing and evaluating estimates with a strong understanding of collision damage theory.
• Professional empathetic communicator with strong customer service orientation.
• Ability to multitask effectively across multiple systems and tools.
• Proficiency with macOS, Google Workspace (Docs, Sheets, Slides) and related claims management software.
• Demonstrates Turo’s values through collaboration, ownership and accountability.
• 4 years of experience handling motor claims, preferably within a motor insurance or car rental company.

Bonus if you have

• Experience with process improvement or KPI‑driven operational projects.
• Prior experience in a global fast‑paced or marketplace environment.

Bachelors degree

Required.

Benefits

• Competitive salary, equity, benefits and perks for all full‑time employees.
• Employer‑paid medical, dental and vision insurance (country specific).
• Retirement employer match.
• Learning & Development stipend.
• Turo host matching program.
• Turo travel credit.
• Cell phone and internet stipend.
• Paid time off to relax and recharge.
• Paid holidays, volunteer time off and parental leave.

For those who are in the office full‑time or hybrid we have in‑office lunch, office snacks and fun activities.

We are committed to building a diverse team. If you come from a background that’s underrepresented in tech we’d love to meet you.

We also value enthusiasm and are open to candidates who may not meet every qualification.

About Turo

Turo is the world’s largest car sharing marketplace, where you can book the perfect car for wherever you’re going, from a vibrant community of trusted hosts across the US, UK, Canada, Australia and France.

Discover Turo at the App Store and Google Play and check out our blog Field Notes.

Read more about the Turo culture from CEO Andre Haddad.

Equal Opportunity

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E‑Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance as applicable.

We welcome candidates with physical, mental and/or neurological disabilities. If you require assistance applying for an open position or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing _________.