Senior Claims Analyst - Global Broker/Non Call Centre

MARSH & MCLENNAN COMPANIES, INC; Norwich; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global insurance broker in Norwich is seeking a Senior Claims Analyst to join their claims teams. This hybrid role involves managing complex, high-value insurance contracts and requires strong claims handling experience. The candidate should possess excellent communication skills, attention to detail, and a good standard of education. Join a vibrant team and benefit from professional development opportunities.

Benefits

Professional development opportunities

Inclusive company culture

Flexible working arrangements

Qualifications

• Experience in claims handling or insurance with either an Insurer or Broker.
• Strong numeracy skills.
• Ability to resolve complex queries and promote continuous improvement.

Responsibilities

• Receive and manage new claim notifications and updates.
• Negotiate with Insurers to achieve beneficial settlements.
• Review policy wordings for the best claims settlements.

Skills

Claims handling/insurance experience

Attention to detail

Planning and organisational skills

Analytical skills

Excellent written and verbal communication

Education

Good standard of education

Job description

Senior Claims Analyst - Global Broker/Non Call Centre

Company: Marsh & McLennan Companies, Inc.

Location: Norwich, United Kingdom

Employment Type: Permanent

Job Posting Date: 2025-09-29

Job ID: 23247587

Job Type: Full time

Salary: Competitive

Description: We are seeking a talent individual to join our claims teams in Norwich. These will be hybrid roles, with a requirement of working at least three days a week in the office. Please note, these are not call centre roles and are technical in nature, working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements. If you are an experienced claims/insurance professional looking for the next step in your career, we would like to hear from you!

Responsibilities

• Receive, handle and manage new claim notification, subsequent updates and collection requests.
• Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients.
• Review and interpret policy wordings to obtain the best claims settlements for Clients.
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA's.
• Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

What you need to have

• Demonstrable claims handling/insurance experience, with either an Insurer or Broker.
• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.

What makes you stand out

• Previous training, coaching and mentoring experience together with prior experience of operating at a senior level.
• CII qualifications or a willingness to study for and obtain.

Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.

We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.