Senior Claims Adjuster - Technical Risk

Starr Underwriting; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance organization in London is seeking a Senior Claims Adjuster. You will manage claims processing and interactions with clients and brokers, focusing on Energy and Construction. This role requires strong communication and negotiation skills. The company emphasizes equal opportunity and employee development, aiming to create an inclusive environment.

Qualifications

• Experience in lead capacity handling Energy and Construction claims.
• Extensive record of client and broker interaction in major claim scenarios.
• Skilled in communication, market leadership, and negotiation.
• Up-to-date knowledge of claims activity to inform future decisions.

Responsibilities

• Manage claims processing according to established standards.
• Effectively manage claims outcomes for review and approval.
• Attend client meetings, providing claims handling expertise.
• Proactively manage workflows and ensure accurate claims records.
• Produce ad-hoc claims reports and provide statistical support.

Skills

Senior Claims Adjuster experience

Client and broker interaction

Communication and negotiation skills

Knowledge of claims processing platforms

Job description

Overview

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Roles and Responsibilities

• Manage claims processing in line with Starr and Lloyd’s Minimum Standards and your letter of authority;
• Effective management of Claims outcomes, including reporting to and sign off by the Claims Manager where appropriate;
• Produce timely and accurate large loss forms for Senior Management’s review;
• Attend client meetings with Underwriters and/or Claims Managers (UK or internationally) to provide specific claims handling expertise or relationship management for the account;
• Ensure the DOCOsoft workflow, including diaries, are proactively managed and claims recorded accurately;
• Monitor and manage ECF/Lirma incompletes;
• Produce ad-hoc claims reports and statistical support to Claims Managers and underwriters as required;
• Act as a referral point on delegated tasks and step into the role of the Claims Manager where appropriate or asked.

Experience Required

• Senior Claims Adjuster with experience in lead capacity handling Energy and Construction;
• Extensive record of client and broker interaction in major claim and ADR scenarios;
• Skilled in communication, market leadership and negotiation;
• Up-to-date knowledge of claims activity and handling to inform future underwriting decisions;
• Knowledge of London Market claims processing platforms.

Starr is an equal opportunity employer, which means weor consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and weor are committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.