Senior Claims Adjuster – SPT

Markel; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance firm in the City of London seeks an experienced professional to assist in managing a diverse claims portfolio. The ideal candidate will have significant claims management experience, strong negotiation skills, and a customer-focused approach. Benefits include a competitive salary, generous pension, health coverage, and opportunities for career development.

Benefits

Annual bonus

Up to 16% company pension scheme

Private medical and dental cover

25 days paid holiday plus Bank Holidays

Opportunities for professional development

Qualifications

• Experience in the London Market claims environment is essential.
• Knowledge of casualty lines, professional indemnity, and financial lines claims is preferred.
• Ability to manage direct and reinsurance claims.

Responsibilities

• Assist with management of claims from the SPT portfolio.
• Report on key claims and drive performance.
• Ensure accurate claims management and reserving.

Skills

Claims management experience

Negotiation skills

Customer focused

Strong communication skills

Job description

The Special Projects Team (SPT) manages all claims deemed ‘legacy’. Legacy is any discontinued business which has been approved for transfer to SPT. All newly discontinued classes of business are considered for transfer to SPT on an annual basis with consideration given to broker/client expectations, claims location, process, expertise, and capacity. A small number of exceptions exist where the claims will continue to be managed within the respective division. The purpose of the SPT team is (i) to provide strategy and day to day management of MINT’s legacy business under a simplified process and structure, (ii) to drive the closure of dormant claims, and (iii) to identify and actively seek commutation opportunities.

As of September 2025, SPT are managing circa 5000 direct and reinsurance claims covering multiple classes of business including Marine, Aviation, Motor, A&H, Property, Banks Liability, Italian Public Officials, etc. for claims emanating from 1992 YOA and post. Standard and complex losses are managed within SPT with no utilisation of a Volume Claims function.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further.

Who we are:

Business Unit overview:

The Claims department aim to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer focused, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works with the underwriting team in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients.

Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

What you’ll be doing:

• Assist with the management of claims emanating from the SPT portfolio with a particular focus on casualty lines with a lean towards professional indemnity and financial lines claims
• Manage and report on key watchlist claims including attendance at market meetings and liaison with the market and counsel where required
• Ensure accurate claims management including reserving philosophy and diary management to pro-actively monitor and drive claims performance
• Identify, monitor, and report on key complex losses to senior management and actuarial department. Including identifying any additional losses to be monitored via the watch-list
• Assist with the management of all SPT claims as and where required.
• Drive, facilitate and deliver a customer focused approach to claims which is measurable through: speed of service and open, honest and personable communications with all brokers and (re)insureds
• Provide high quality commentary on the weekly movements, monthly and quarterly reports to your management reporting line, highlighting significant new notifications, claim trends or developments
• Represent Markel at broker and client meetings promoting the Markel Style and MINT Claims Philosophy
• Carry out any required claim audits and have oversight of the outcome, actions arising and ensuring these are followed up appropriately, actioned and documented.

Key Skills:

• Have a working knowledge of the claims environment and be an experienced claims practitioner with relevant London Market experience
• Be customer focused, in particular to understand the importance of the quality, clarity and speed of service delivery
• Experience handling direct and reinsurance claims as well as having strong negotiation skills
• Professional and comfortable in representing the company at market and client meetings
• Be a team player and be adaptable to multiple classes of business
• Embrace, demonstrate and drive the MINT claims philosophy of being “The most customer focused, nimble and value adding claims team in the market”.
• Have strong written and spoken communication skills in the English language

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• Up to 16% company pension scheme,
• Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
• Income protection, Life assurance, electric car scheme, travel insurance
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!

Are you ready to play your part?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.

Join us and play your part in something special!

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.