Senior Claims Adjuster - QBE Insurance

QBE Insurance; Leeds; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading insurance firm is seeking a Senior Claims Adjuster in Leeds to manage complex Motor and Casualty claims. The ideal candidate will possess strong analytical and communication skills to deliver exceptional service. Responsibilities include providing technical mentoring, training the Claims team, and resolving complex claims efficiently. This role offers flexible working arrangements, ample holiday, and comprehensive benefits including a 10% pension contribution.

Benefits

30 days holiday

Flexible working arrangements

10% employer pension contributions

Private medical insurance

Family-friendly leave policies

Remote work abroad opportunity

Cycle-to-Work benefits

Qualifications

• Proven experience handling EL/PL and Motor claims up to £500K.
• Strong understanding of compliance and regulatory frameworks.
• Clear and confident communicator.

Responsibilities

• Act as a referral point and provide technical mentoring.
• Support the Assistant Claims Manager and Team Leaders.
• Deliver bespoke training and guidance to the Claims team.
• Investigate and resolve complex claims.
• Manage estimates and discrepancies with clients.
• Identify and address coverage and recovery issues.
• Handle disputed claims for economic resolution.
• Drive timely resolution of claims managed by solicitors.
• Maintain accurate reserves and update internal systems.
• Support stakeholder relationships and management reporting.

Skills

Analytical mindset

Excellent communication skills

Negotiation skills

Investigative skills

Problem-solving mindset

Ability to build relationships

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

Senior Claims Adjuster

Leeds / Hybrid

The opportunity :

We are looking for a Senior Claims Adjuster to join our Core Claims team in Leeds. This pivotal role is responsible for managing both Motor and Casualty complex claims (ranging from a value of £100k‑£500k), providing technical guidance to colleagues, and supporting the delivery of our claims strategy. The ideal candidate will bring a strong analytical mindset, excellent communication skills, and a proactive approach to resolving claims efficiently and economically. If you thrive in a collaborative environment and are passionate about delivering exceptional service, we’d love to hear from you.

Your new role

• Act as a referral point and provide technical mentoring to Claims Adjusters and Technicians.
• Support the Assistant Claims Manager and Team Leaders in delivering the Claims strategy.
• Deliver bespoke training and guidance to the Claims team.
• Investigate and resolve complex and specialist claims to ensure high‑quality service and minimal leakage.
• Manage estimates, billings, and discrepancies with clients and brokers.
• Identify and address coverage, subrogation, contribution, and recovery issues.
• Handle disputed and material claims to achieve economic resolution.
• Oversee claims managed by panel solicitors to drive timely resolution.
• Maintain accurate reserves and ensure timely updates to internal systems.
• Support stakeholder relationships and contribute to management reporting and portfolio monitoring.

About you

• Proven experience handling EL / PL and Motor claims, up to £500K in value
• Strong understanding of compliance, regulatory, and statutory frameworks
• Excellent investigative and negotiation skills with a solution‑focused mindset
• Clear and confident communicator, able to adapt style to suit different audiences
• Skilled at building positive relationships and collaborating across teams
• Comfortable presenting insights and contributing to a culture of continuous improvement

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days
• Flexible working – opportunities include part‑time, job share, and compressed hours
• Pension – automatically enrolled with employer contributions of 10% of basic salary
• Private medical insurance – fully funded comprehensive coverage for you and family
• Family‑friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent
• Short‑term remote work abroad – up to 20 days per year from selected locations
• Sustainable investing – pension strategy supports net‑zero goals and green business investment
• Cycle‑to‑Work – benefits for regular exercise and greener commuting, up to £5,000 per year

To find out more visit our reward page.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply. Simply click the Apply button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

Equal Employment Opportunity

QBE is an equal‑opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.