Senior Claims Adjuster Casualty

Tokio Marine Kiln Insurance; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in Greater London is searching for a Senior Claims Adjuster to manage complex multi-jurisdictional claims while delivering excellent customer service. This role requires extensive experience in handling Casualty claims within the Lloyds market and a deep understanding of the London market. The successful candidate will also be responsible for client relationships and ensuring fair outcomes in line with the company's values. A collaborative team player is essential for this position.

Benefits

Flexible working arrangements

Inclusion network groups

CSR and charitable activities

Qualifications

• Extensive experience of handling Casualty claims in the Lloyds market.
• In-depth knowledge of the workings of the London market regarding TMK's core business classes.
• Ability to think analytically and demonstrate professionalism.

Responsibilities

• Manage a portfolio of complex multi-jurisdictional claims.
• Liaise with Underwriting team(s) regarding claims and wording issues.
• Ensure fair customer outcomes & commerciality in decision making.

Skills

Load & Unload

Organizational skills

Financial Concepts

Fraud

Math

Mediation Experience

Pricing

Conflict Management

Workers' Compensation Law

Medicare

Negotiation

Workers' Compensation

Job description

We have the opportunity for a Senior Claims Adjuster Casualty to join our Claims department here at Tokio Marine Kiln. Reporting into the Assistant Claims Manager you will assist in the delivery of the TMK Claims Business Plan through management of claims issues arising from a designated book of business and development of nominated client relationships.

The role includes responsibility for :

Delivery through personal ownership and via the team of a first‑class service to all customers.

Management of a portfolio of complex multi‑jurisdictional claims. Experience of dealing with North American and Latin American territories beneficial.

Account management where TMK delegate claims handling authority

Ownership of personal appraisal and objectives to include personal training and development to support delivery of the TMK Claims Business Plan.

Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.

Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).

Ensuring fair customer outcomes & commerciality when decision making in line with the TMK values.

To have a clear understanding of the companys risk appetites in terms of delegated authority conduct and financial crime.

Championing the company values and work in accordance with the organisational behaviours.

The successful candidate will have extensive experience of handling Casualty claims in the Lloyds market as well as an in‑depth knowledge of the workings of the London market especially with regards to TMKs core business classes. We are looking for a team player who can think analytically and demonstrate professionalism.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe open inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working subject to the TMK flexible working policy.

As an underwriting firm with over 140 years experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a Good Company and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment inclusion excellence integrity teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools offering dynamic working arrangements and investing in development.

To make your experience as comfortable as possible please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to in confidence to discuss any specific assistance or requirements that you have.

If you encounter difficulties submitting your application please email .

If you are interested in this vacancy and would like to apply or find out more please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.

Required Experience

Senior IC

Key Skills

• Load & Unload
• Organizational skills
• Financial Concepts
• Fraud
• Math
• Mediation Experience
• Pricing
• Conflict Management
• Workers' Compensation Law
• Medicare
• negotiation
• Workers' Compensation

Employment Type

Full-Time

Experience

years

Vacancy

1