Senior Change Business Analyst

Markerstudy Ltd; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance provider in the UK is looking for a Senior Change Business Analyst to oversee change initiatives and support project delivery. You will engage with stakeholders, refine business processes, and ensure effective documentation of requirements. The role offers a collaborative, hybrid work environment and requires significant experience in business analysis, knowledge of various methodologies, and excellent stakeholder management skills. The position is based in multiple locations and provides a strong benefits package.

Benefits

Health care cash plan

Yearly bonus scheme

24 days annual leave

Life Assurance

Vibrant, modern offices

Qualifications

• Significant experience undertaking business analysis activity with senior stakeholders.
• Ability to work across multiple change projects or activities simultaneously.
• Highly self-motivated and effective in managing requirements in a user story format.

Responsibilities

• Deliver Change Business Analysis Services to support change initiatives.
• Identify and document impacted business functions and processes.
• Work with stakeholders to define business requirements.
• Model business processes for improvement proposals.
• Ensure traceability of requirements through project lifecycle.

Skills

Business analysis at project level

Waterfall and Agile methodologies

Analysing operational processes

Stakeholder management

Analytical thinking

Microsoft Office skills

User story documentation

Decision-making

Tools

Jira

Job description

Role Summary

Senior Change Business Analyst – responsible for the successful delivery of Change Business Analysis Services to Programmes, Projects & Small Changes, supporting the business in meeting its objectives and goals. Locations available: Peterborough, Manchester, Stoke‑On‑Trent. We offer flexible hybrid working with largely remote arrangements and occasional office travel.

Key Responsibilities

• Deliver Change Business Analysis Service Offerings to Programmes, Projects and Small Changes, including (but not limited to): Identify and document the Business Functions, Products, Processes, Systems and Services that are (or may be) impacted by a Change
• Undertake analysis to identify and quantify financial and non‑financial benefits of a Change
• Requirements Elicitation – work with identified stakeholders to elicit their business, functional and nonfunctional requirements / stories
• Use appropriate tools and techniques to capture and document those requirements / stories, that meet the needs of downstream ‘customers’ (e.g. Technology, 3rd Parties, Operational Teams, SMEs)
• Work closely with Technology Delivery teams and partners to derive suitable solution options and provide clarity on what is required to be delivered
• Ensure requirements / stories are aligned with business objectives and are prioritised accordingly
• Ensure traceability of requirements / stories throughout the lifecycle of an initiative so that the solution meets the original business need
• Process Improvement – model As‑Is and future‑state To‑Be business processes
• Undertake analysis of business processes, providing recommendations for their improvement
• Change Strategy Support
• Support ad‑hoc review of Business Problems or Opportunities, to help define possible new Change Initiatives
• Undertake and document feasibility studies or high‑level options assessments
• Contribute to request for information (RFI) and invitation to tender processes
• Stakeholder Management – build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and requirement elicitation process, resolving conflict as and when required
• Processes & Controls – maintain awareness of industry best‑practice methods, tools and techniques, and recommend changes to existing analysis processes where appropriate
• Collaborate with key internal and external delivery teams to ensure their ways of working are efficient and effective
• Contribute to the adherence to team quality standards via internal auditing and peer review
• Follow the Change Delivery Framework
• Other – deputise for the Change Business Analyst Manager and Project Managers as and when required

Skills and Experience

Essential

• Significant experience undertaking business analysis activity at a project level working with senior stakeholders
• Deep knowledge of and experience with both Waterfall & Agile business analysis approaches
• Significant experience analysing and documenting complex operational processes and business requirements
• Ability to work effectively across multiple change projects/incidents or change activities simultaneously
• Highly effective stakeholder management skills
• Ability to think analytically, to deal with detail, and to extract and present relevant information concisely
• Highly self‑motivated
• Excellent Microsoft Office skills
• Significant experience in documenting and managing requirements in a user story format
• Ability to challenge and strong decision‑making skills
• Ability to produce clear and concise written communications
• Exceptional presentation, negotiating and influencing skills

Desired

• Working with and explaining complicated concepts in non‑technical language
• Ability to leverage tools and techniques to effectively perform business analysis activity in a remote environment
• Experience of using Jira or similar tools
• Lean Six Sigma methodology, in particular undertaking root cause analysis
• Familiarity of collaborating with a business architect function to derive business requirements from business strategy, vision and architectural modelling
• Experience in data modelling

Benefits

• A collaborative and fast‑paced work environment
• Health care cash plan
• Yearly bonus scheme
• 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
• Life Assurance
• 4x annual salary
• Vibrant, modern offices

About the Business

Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total, premium levels of circa £1.2 b. Markerstudy also has a large and growing direct presence in the market as well. Having acquired and successfully integrated Co‑op Insurance Services in 2021, BGLi in 2022 and Atlanta in 2024, Markerstudy is now pursuing innovative pricing techniques, taking advantage of an award‑winning insurer hosted rating platform, whilst challenging existing embedded processes.