Senior Casualty Adjuster

IPS Group Limited; Greater London; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

A leading claims management firm in the UK seeks a Senior Claims Adjuster to oversee a portfolio of complex casualty claims in a hybrid working environment. Candidates should have significant experience in claims decision-making, strong broker engagement skills, and the ability to lead by example. Responsibilities include early coverage analysis, liability assessment, and managing relationships with clients and underwriters. This role demands a solid understanding of market practices and delegation of authority to make effective decisions.

Qualifications

• Solid understanding of market practice, delegated authority, conduct risk and financial crime requirements.
• Experience with complex casualty work, with visibility within the business.
• Ability to influence outcomes rather than simply follow process.

Responsibilities

• Full ownership of a portfolio of casualty claims including high-value and complex matters.
• Collaborate with underwriting on policy intent and claims trends.
• Manage broker and client relationships and escalate issues when required.

Skills

Strong broker and client engagement

Technical oversight and guidance

Judgement and commercial awareness

Complex casualty work experience

Job description

Senior Claims Adjuster – Casualty

London | Hybrid – 3 days in the office

Salary: £65,000 – £80,000

Overview

This is a senior technical casualty role for an adjuster who understands that claims decisions directly affect profitability, broker relationships and underwriting appetite. The role sits firmly in the London and Lloyd’s market and carries real autonomy and responsibility.

You will have full ownership of a portfolio of casualty claims, including high‑value, complex and potentially contentious matters. This includes early coverage analysis, liability assessment, strategy setting, reserving, negotiation and settlement. You will be expected to make robust, defensible decisions within delegated authority and to clearly articulate and stand by your position when challenged.

The role involves close collaboration with underwriting, particularly around policy intent, wording interpretation, claims trends and emerging risk. You will contribute to commercially informed discussions that influence account performance and future underwriting decisions, not simply process claims in isolation.

You will also provide technical oversight and guidance on complex files within the wider team. This includes acting as a point of escalation, setting technical standards and supporting the development of less experienced adjusters. While this is not a people‑management role, seniority and leadership by example are expected.

Strong broker and client engagement is a key part of the role. You will manage nominated relationships, handle escalations when required, and represent the claims function with credibility and authority.

A solid understanding of market practice, delegated authority, conduct risk and financial crime requirements is essential. You must be comfortable operating with limited supervision and working in an environment where judgement, commercial awareness and technical strength are critical. This role suits someone who wants exposure to complex casualty work, visibility within the business and the ability to genuinely influence outcomes, rather than simply follow process.

Responsibilities

• Full ownership of a portfolio of casualty claims, including high-value, complex and potentially contentious matters.
• Early coverage analysis, liability assessment, strategy setting, reserving, negotiation and settlement.
• Make robust, defensible decisions within delegated authority and clearly articulate and stand by your position when challenged.
• Collaborate with underwriting around policy intent, wording interpretation, claims trends and emerging risk.
• Provide technical oversight and guidance on complex files within the wider team, acting as a point of escalation, setting technical standards and supporting the development of less experienced adjusters.
• Manage nominated broker and client relationships, handle escalations when required, and represent the claims function with credibility and authority.

Qualifications

• Solid understanding of market practice, delegated authority, conduct risk and financial crime requirements.
• Comfortable operating with limited supervision and working in an environment where judgement, commercial awareness and technical strength are critical.
• Strong seniority and leadership by example, even though this is not a people‑management role.
• Experience with complex casualty work, visibility within the business, and the ability to influence outcomes rather than simply follow process.