Senior Case Manager Portfolio Management

ReQuire Consultancy; Salisbury; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading consultancy firm in the UK is seeking individuals for a hands-on role managing a live portfolio of residential properties. The position involves daily interactions with tenants and professionals, requiring strong communication and organizational skills. Responsibilities include managing caseloads and coordinating actions while maintaining high standards. Clear pathways for progression and a hybrid work model offer a supportive team environment. The role provides real responsibility and competitive perks, such as 35 days of annual leave and private medical insurance.

Benefits

35 days annual leave

Private medical insurance

Qualifications

• Experience in handling volume and pressure.
• Adaptability in changing processes.
• Team-oriented with a proactive attitude.

Responsibilities

• Manage a large caseload with no two cases alike.
• Communicate with tenants, solicitors, and agents.
• Handle challenging conversations professionally.
• Coordinate repairs and ensure compliance.
• Maintain progress in a fast-paced environment.

Skills

Confident communication

Handling difficult situations

Organizational skills

Commercial mindset

Job description

Busy. Responsible. Proper Career Progression.

If you enjoy pace, variety, and being trusted to get on with the job but have a pathway to future development laid out for you, this could be a brilliant move.

This is a hands‑on, high‑volume role within a close‑knit team of 8+, managing a live portfolio of residential properties across the UK. You’ll be dealing with real people, real issues and real responsibility, often at speed.

This isn’t a role where you sit back and “observe”. You’ll be in the detail, on the phone, making decisions, juggling priorities and working cases from start to finish. It’s busy. It’s structured. It’s people‑focused. And you’ll need to think on your feet.

What the Role Looks Like Day to Day

• Managing a large, live caseload no two cases are the same
• Speaking daily with tenants, solicitors, agents, lenders and contractors
• Handling challenging conversations calmly and professionally
• Making judgment calls where situations don’t fit neatly into a process
• Coordinating repairs, compliance and next steps
• Keeping cases moving in a fast‑paced, deadline‑driven environment

The Team

• A supportive, collaborative team
• Everyone pulls their weight no egos, no hiding
• Strong processes, high standards
• You’re encouraged to speak up, improve things and take ownership
• We want a team player, someone who wants to learn on the job, roll their sleeves up and get stuck in.

Who This Suits

You don’t need to come from property. In fact, this role works well for people from:

• Insurance
• Financial services or lending support
• Legal or compliance roles (including paralegal)
• Housing, asset management or regulated environments
• Any fast‑paced, high‑volume role where judgement and communication matter

If you’re used to handling volume, pressure and people — you’ll get this.

What Really Matters

• Confident, clear communicator
• Comfortable dealing with difficult or emotional situations
• Organised, resilient and commercially minded
• Process‑driven, but able to adapt when things change
• A grafter happy to be part of the team, not above it
• Leadership or supervisory experience is a bonus, not essential

Why This Role Is Worth Considering

• Real responsibility from day one
• Clear development and progression
• A role where your judgement counts
• Busy, engaging work that doesn’t feel repetitive
• A team environment where effort and attitude are noticed

An excellent opportunity to join an established business. The role is hybrid after your initial training period, 3 days in the office, 2 WFH. It is FT, offering a healthy salary along with some positive perks, such as 35 days annual leave, private medical insurance.

Contact Liam today to discuss this pivotal career move.